Soho House & Co
Soho Friends terms and conditions
Soho House has private members’ clubs (our ‘Houses’), along with public restaurants, spas, cinemas and hotels (our ‘Spaces’) throughout the world. Membership to Soho House is for people with a ‘creative soul’, and requires its members and their guests to accept the standards of conduct and rules in our Spaces.
1. Soho Friends
Each Soho Friend contracts with the Soho House company that looks after his or her local region (being the region closest to their designated address). Soho House reserves the right at its absolute discretion to change the Soho House company with whom a Soho Friend contracts from time to time. Soho House will inform each Soho Friend of the name of the Soho House company with whom he or she contracts by email when we confirm your registration and/ or renewal, and also when we change your contracting Soho House company at any time. In these rules, we will refer to that company as ‘Soho House’. Soho House reserves the right to charge Soho Friends an annual subscription fee and for admission to our Spaces from time to time. The right to change or waive any such fees or subscriptions from time to time shall be at Soho House’s sole discretion.
2. Your Soho Friends registration
By completing and registering for a Soho Friends via sohohouse.com, you agree to these terms. Soho House has discretion as to who our Soho Friends are.
3. Proposing new Soho Friends
Both Soho House members and existing Soho Friends are welcome to propose new Soho Friends. The registration form is available at sohohouse.com/membership/friends.
4. Soho Friends renewal
Soho Friends is for a minimum period of one year and renewable thereafter on an annual basis. Soho Friends renewals will be subject to review on an annual basis and, if approved by Soho House, your membership renewal payment will be taken automatically. Soho House’s decision on whether to renew your membership is final and without appeal.
5. Soho Friends database
For safety and security, it is important for us to have your current details and a photograph in our database. By becoming a Soho Friend, you agree that we can hold your personal details and a photograph of you for us to use in connection with your account. If your contact or payment details change, please let us know via your account page on the Soho Friends app, or by emailing firstname.lastname@example.org
6. Soho Friends fee payment
Upon approval or renewal of your account, your fees become payable immediately. By providing us with your payment details, you consent to being charged with subscription fees in the form requested by Soho House upon being approved or renewed. Soho House can amend your fees at any time, and we will tell you in advance if there are to be any changes to the amount, date or frequency of the payment of your fees. Failure to pay the annual subscription (or any instalment thereof) within one month of the due date will result in you not being admitted to our Spaces and your account being terminated
7. Resignation of your Soho Friends account and renewals
If your Soho Friends subscription is payable by monthly or annual payment and you choose to resign your Soho Friends account (or your subscription is cancelled part way through the year), you will still need to pay your full Soho Friends subscription fee for the remainder of the year. Refunds will be at the discretion of Soho House. All Soho Friends will automatically renew unless either (i) you chose to resign or (ii) your Soho Friends account is terminated by Soho House (at its sole discretion). Soho House will contact you two weeks prior to your autorenewal to inform you of any price rise to Soho Friends for the upcoming year.
8. Soho Friends cards
Your digital card is in the profile section of the Soho Friends app. Soho Friends are able to download it as a card in their Apple Wallet on an iPhone and in the account section on an Android phone. Screengrabbing and sharing of Soho Friends cards is not allowed, and will result in your account being terminated.
9. Your personal information
Soho Friends benefits
As a Soho Friend, you can book to stay at our bedrooms around the world (subject to availability, blackout periods and no more than one booking can be made per day). As a Soho Friend, you can invite a guest(s) to stay with you in the room, provided that at all times the number of guests does not exceed the occupancy capacity for that room. While staying in our bedrooms, you may also invite three guests with you into the House at which you are staying (excluding any bookings at Soho Farmhouse). This access, and the number of guests allowed, is at Soho House’s sole discretion and there are exceptions which apply. It’s a good idea to contact the House directly for individual guest policies before visiting. For more information on bringing guests to Soho House and Soho Friends spaces, see the ‘GUESTS’ section (section 16) below. To book a room, please visit the bedrooms section of the Soho Friends app and on sohohouse.com. Please note that all room bookings are subject to the room booking terms and conditions. To stay in our bedrooms, you’ll need to be able to present a valid photographic proof of identity (drivers’ licence, passport or national ID card) at check in, plus the debit or credit card used to make your booking. If you’re unable to produce either of these, your booking may be cancelled at short notice with no refund. In order to benefit from your Soho Friends rate, you must be a current Soho Friend on the date you made your booking, as well as the dates of your bedroom stay(s).
11. Cowshed spa treatments
As a Soho Friend, you can book treatments at the following standalone Cowshed spas globally and you will receive the Soho Friends’ rate on treatments and products. Standalone - UK: Shoreditch & Primrose Hill. EU: Berlin, Barcelona, Amsterdam. North America: Chicago.
You will only be able to use your Soho Friends’ rate at our House spas (Soho Farmhouse, Babington House, Soho House New York, Soho Beach House Miami) when you are either (i) staying in a bedroom or (ii) the guest of a House member. As a Soho Friend, you can also invite one guest to have a Cowshed spa treatment with you, subject to availability. Your Soho Friends rate is applicable to all treatments paid in a single transaction. You can find your Soho Friends rate when logged in on cowshed.com. However, if you want to use this special rate for guest treatments, the Soho Friend must be having a treatment at the same time as their guest and will have to be present at the time of the guest’s treatment and payment. Cowshed discount is not available in Istanbul. To book, please visit the Cowshed section of the Soho Friends app or cowshed.com/spa/book. All spa bookings will be subject to the spa booking terms and conditions made available to you upon confirmation of your booking.
Soho Friends can also take advantage of 20% off on all food and beverage purchases globally after 4pm on a Sunday through to closing on a Wednesday at the following Soho House restaurants: Cecconi’s (excluding Cecconi's Istanbul), Cecconi’s Pizza Bar, Café Boheme, Dean Street Townhouse, Farmshop Bicester, High Road House Brasserie and Electric Diner.
14. SOHO HOME
As a Soho Friend, you will receive 15% off on all non-sale items and 20% off on sale items on any Soho Home purchases (whether online or in-store at one of our retail shops). Soho Friends in UK and North America can also enjoy free shipping on non-heavy goods items and concierge services on purchases above £2,000. Please note that all Soho Home purchases will be subject to the Soho Home purchase terms and conditions at sohohome.com/terms.
15. Soho Friends Studio spaces
As a Soho Friend, you will be able to hang out in the following Studio space: Juhu, Mumbai. Soho Friends are also welcome at River House in the UK and Soho Beach House Canouan. Soho Friends can bring up to three guests (including children) with them to these spaces at any one time. There are exceptions so please contact the House directly for individual policies on non-staying guests. For more information on bringing guests and children into Soho Friends spaces, please see the ‘GUESTS’ and ‘CHILDREN’ sections below.
If you would like to bring a guest with you to one of the Soho Friends Spaces listed in section 15 above (or with you into a Soho House as part of your bedroom stay), you will need to invite them using the ‘House Guest’ feature in the Soho Friends app, or through the reception teams at our Spaces. Your guest will not be able to enter the Soho Friends Space until you arrive. Your guest must not be separated from you within any of our Soho Friends Spaces and they will not be allowed to remain there after you leave. Please be aware that during certain times we may have to restrict Friend/ guest access to specific areas within our spaces (for example, due to social distancing or during private hire). You will be responsible for ensuring all guests follow all our Soho House and Soho Friends rules and policies (as applicable). As a Soho Friend, you can face suspension or termination of your account if your guests violate any rules or policies.
All our Spaces are designed for adults, but aim to be child-friendly. Please be considerate of other members when you bring any children with you and ensure they are not left unattended at any time. It’s a good idea to ask each Space about its rules regarding children, since they vary. Please remember that your children are your responsibility at all times when present in our spaces and they count as part of your Soho Friends guest allowance.
18. Privacy for other Soho Friends / guests
Soho Friends and their guests must not approach, disturb or solicit others in all members’ spaces who they do not know. Doing so may lead to suspension or termination of your Soho Friends subscription.
19. Mobile phones
To protect the relaxed atmosphere within all our members’ spaces, Friends may not take or make phone calls (except in designated areas within our Spaces) and phones should be on silent mode. Texting is allowed. Please ensure that your guests adhere to our phone policy while visiting our Spaces.
20. Cameras/ recording devices
No cameras, video or other recording devices, whether live-streaming or otherwise, and whether on a mobile phone or other medium, may be used while in our members’ spaces. Soho Friends are responsible for ensuring that their guests also abide by this rule. Soho House reserves the right to take possession of and confiscate any mobile phone, camera, video or other recording device and any photos, videos or other recorded images used or taken while in our members’ spaces.
21. Audio/ video sound
Movies, videos, songs, internet calls, presentations and all other audio must only be played through headphones and should not be audible to any other member or guest present.
22. Press/ social media
All our Houses and Spaces operate a strict no-press policy. Members will be held accountable if they or their guests disclose or identify any other members or guests who are in our Spaces, whether in any press or social media, including Facebook, Twitter, Instagram, TikTok and on personal blogs. Similarly, members and their guests must refrain from identifying or describing any private hire or member event occurring in our Spaces.
Soho House management and all staff members adhere to the strictest confidentiality standards, and pledge to maintain all records and personal information concerning the members and their guests in the strictest confidence.
24. Illegal drugs/ substances/ items
No Soho Friend or guest shall purchase, use, ingest, possess, sell or otherwise distribute illegal drugs or other substances, or attempt to do any of the same from any member or guest, or shall ask any Soho House staff for illegal drugs or other substances while in our Spaces or nearby. If any of the actions above prove true, the relevant member and/ or guest will be removed and the membership in question will be terminated. Depending on the circumstances, we may call the police or inform the relevant authorities.
All bills must be settled in full before leaving the Space, either by using a credit card or through House Pay (which is on the Soho Friends app). House Pay can only be used if available at the location. Soho Friends are responsible for their guests’ bills if they are not paid and may face suspension if such unpaid bills are not settled promptly. For more information on House Pay, please see section 34, ‘HOUSE PAY’ below. Our House Pay terms and conditions can be found here: sohohouse.com/terms-and-policies/house-pay-terms.
26. Food and beverages
Please refrain from bringing any outside food or beverages to any members’ space, unless medically necessary.
27. Private hire and house maintenance
We may at times close all or part of our Spaces to Soho Friends and their guests for private events or for necessary maintenance, repair or redecoration work. Where we close part of the Space for private events, please honour and respect the privacy of all private events occurring in the Space and refrain from communicating any information about the event to third parties. Where all or part of a Space is closed for maintenance, repair or redecoration work, or where we need to withdraw facilities or services because we consider that they may pose a risk to the health or safety of our members, guests or staff, or that they are detrimental to the business, we will ensure that any such area, facility or service is reinstated as soon as practicable.
28. Capturing events in our spaces
We love to hear what our Soho Friends and guests get up to at Soho House. While you are a member or a guest at our Houses or in our Spaces, we may ask you to give your views of, and experiences at, Soho House. And we may also film, video or photograph our events and activities at our Houses and/ or Spaces for use in our membership programmes, advertising, promotions, public relations, and other commercial/ business purposes. If you take part in these interviews or events, you agree that we may use your name, image and other limited information and give us your consent to publish any materials produced by, or for us, for any purpose without your further consent, and you waive your right to receive any payment from us in connection with such publication.
29. Accidents and injuries
We want all our members and guests to relax and enjoy the activities and facilities available at our Spaces safely. Please be aware that some of our Houses are set in open countryside with lakes and other natural features that can be hazardous. Soho Friends and their guests agree to observe the Soho Friends rules and any signs published or displayed at our Spaces or Houses. Soho Friends and guests also agree to only swim in designated areas and take precautions when travelling around the grounds or using our facilities. If a Soho Friend or guest has an accident or suffers any injury at, or nearby, the House or in our Spaces, please report this as soon as possible to a member of staff, and in any event within 24 hours of the incident. As well as wanting to check on a member or guest’s wellbeing, this information is needed in order to help us comply with our health and safety obligations and for insurance purposes.
30. Entering/ leaving our Spaces
All Soho Friends and their guests are asked to respect our nearby residents by being quiet when entering or leaving our Spaces, or while in the surrounding area.
No animals will be allowed in our Spaces except for assistance dogs.
Soho Friends and their guests should be aware that for safety reasons we use CCTV across all of our Spaces.
33. Smoking policy
All Soho Friends and their guests are obligated to abide by the smoking policy that’s in effect in our Spaces, and to all applicable no-smoking governmental laws, rules and regulations. No smoking (including e-cigarettes and vapes) is allowed inside any of our Spaces at any time. Soho House reserves the right to prohibit or limit smoking in any area of our premises at any time at its sole discretion. Soho House reserves the right to designate certain outside areas of our premises as smoking areas and to change the location of such areas at any time. However, all Soho Friends and their guests are requested to respect the wishes of other members and their guests in relation to smoking and to refrain from smoking when requested to do so.
34. House Pay
Part of the Soho Friends app, House Pay provides Soho Friends with the ability to pay for food, drink and tips within our Spaces. It also recognises any special rates automatically. As part of the setting up process, you will be asked to add a credit or debit card as your default payment method. As House Pay is an in-app function, you’ll need your phone to open, view and pay your bill. If you forget to pay your bill, we will settle it using the default payment method on file. You will then receive a notification confirming that your bill has been closed and also an e-receipt in the Soho Friends app. To see where you can use House Pay and how to use it, visit sohohouse.com/terms-and-policies/house-pay-terms.
35. Soho House pledge
Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. Each House and Space is a safe, friendly home away from home for everyone. We operate a zero-tolerance approach to any social bias and discrimination, and expect the same from our Soho Friends
36. Disciplinary procedure
Conduct by a Soho Friend or guest that is prejudicial to the reputation and character of Soho House may result in suspension or expulsion of that member or guest. Such conduct may include inappropriate, discriminatory, violent or abusive behaviour, and anything that goes against our pledge for diversity and inclusion, or the communication of information concerning the House affairs or the affairs of the Soho Friends Space, members or their guests in the House or Soho Friends Space to the media. An expelled Soho Friend may not return to any House or Soho Friends Space as a guest. A refund of the expelled member’s subscription will be at the discretion of Soho House. Any member or members who wilfully remove, damage or destroy any property belonging to the House or Soho Friends Space, or to members or guests on the premises of the House or the Soho Friends Space, will be liable to expulsion and/ or suspension or termination of their membership. Every Soho Friend binds him/ her/ themselves to abide by the rules, bylaws and regulations of Soho House at all times upon acceptance as a member. If Soho House considers that any member’s (or their guest’s) conduct either inside or outside of the House premises or Soho Friends Space is, at its absolute discretion, contrary to the interests of Soho House, Soho House may, with immediate effect, expel the member or guest from the House premises and/ or suspend or terminate that Soho Friends account without having to give any reason to such member or guest.
Our Spaces and Houses are constituted to encourage non-political, social and recreational activities.
38. Rights and privileges of Soho Friends
A Soho Friend shall be entitled to all the rights and privileges of the Spaces or Houses (where you are invited in with a Soho House member or as part of a bedroom stay) granted to a person in his or her capacity as a Soho Friend, and shall be bound by these rules, but shall have no proprietary rights in any of the premises or in respect of property of the Soho Friends Space or House (where applicable).
39. Soho House trademark rights
Soho Friends and their guests shall not use the names, logos, colours, trademarks, service marks, photographs, trade dress, or other identifying features of Soho House and its affiliates (the ‘Soho House Marks’) without obtaining the specific prior written approval of Soho House as to the specific use. You hereby expressly recognise that the Soho House Marks are the valid, unique and exclusive property of Soho House, its parent, affiliates and/ or subsidiaries. Members and their guests may not produce, use or create, or authorise others to produce, use or create the Soho House Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations, e-mail messages, etc) that utilise the Soho House Marks without Soho House’s prior written consent.
40. Use of equipment and facilities
Soho Friends will only be able to access the House gyms as part of a bedroom stay (and only where the House has an onsite gym). Use of any of the gym or fitness equipment, areas or facilities available at a House is entirely at the risk of a member or their guests. Introduction sessions explaining how to safely and properly use the gym or fitness equipment are available. You must not use any equipment or undertake any activity at a House unless you are satisfied that you are competent to do so in a safe and proper manner. You will also be required to complete a health commitment statement confirming that you are in good health and in a fit state to use our gyms. When using any equipment and facilities available at a House or a Soho Friends Space, you must take care to safeguard your own health and safety and that of other people. You will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them while under the influence of alcohol or medication), or your failure to advise staff of a medical condition relevant to your use of the equipment or facilities.
Soho Friends may not send personal post or packages to any Spaces or Houses.
42. Liability of Soho House
All items brought into a House or Space (including our spas, cinemas, Soho Home retail shops and Soho House group restaurants) are brought and left entirely at the risk of a member or his/ her/ their guests. Soho House, its representatives and/ or agents shall not be liable to any member or guest for any loss, damage or injury suffered by them or their property howsoever caused, save in respect of death or personal injury to a member or guest to the extent caused by the negligence of Soho House, its representatives and/ or agents. This is not intended to affect any mandatory rights a member or guest may have under local law that we cannot legally restrict or exclude.
43. Interpretation of the rules
In the event of any dispute arising as to the meaning or interpretation of these rules, the matter shall be referred to Soho House, whose decision with respect to your membership shall be final and without appeal. These rules shall be governed and construed in accordance with English law and each member agrees to submit to the exclusive jurisdiction of the courts of England.
44. Amendments to the Soho Friends terms
Soho House may change these Soho Friends rules from time to time by displaying notification of the change on sohohouse.com and the Soho Friends app. Please be aware that the latest version of the Soho Friends membership terms is displayed on sohohouse.com and the Soho Friends app.
45. Contacting us
Should you have any questions regarding Soho Friends / or our Soho Friends terms, please contact us via the contact webpage at sohohouse.com/contact.