Soho House & Co

 

To make Soho House a safe and welcoming place, we ask all our members, their guests and our teams to follow our standards of behaviour. They are:

 

Kindness and respect

Since our first House opened in 1995, we have created a place for inclusivity. Soho House celebrates diversity. We do not judge on gender, race, religion, political views, sexuality or physicality. We expect our members and guests to do the same and consider the impact individual views and beliefs may have on others.

 

Positive interaction

In our Houses around the world, respect is fundamental. Our global network of members often share stories of kindness and connection they experience at our Houses. We have a collective responsibility to ensure that racist, sexist, homophobic or any form of abusive language is not tolerated.

 

Decent behaviour

A shared understanding of behaviour is essential to creating a safe and welcoming time at the Houses. Having fun is always encouraged; being over-familiar or inappropriate is not. If you or your guests are found abusing alcohol or drugs in our Houses, or behaving in a way that upsets other members, action will be taken.

 

Share with us

We’re inspired by the diversity of our members; it helps us build a better Soho House. If you have a negative experience, we ask that you let us know immediately, so we can take appropriate action. Speak to the manager on duty, anyone on the membership team, or contact us through the profile section of the SH.APP and select ‘Something isn’t right’.

 

Our House rules require adherence to accepted standards of conduct to safeguard the use and enjoyment of Soho Houses by our members and their guests.

 

Last updated 1 February 2024

 

Each member contracts with the Soho House company that looks after their local House (being the House closest to the member’s designated address) or, where there is no local House, such company as may be designated by Soho House. Our Cities Without Houses members who live in Europe contract with Soho House CWH Limited, while our Cities Without Houses members outside of Europe contract with Soho House CWH LLC. Soho House reserves the right in its absolute discretion to change the Soho House company with whom a member contracts from time to time. Soho House will inform each member (including Cities Without Houses and Soho Friends members) of the name of the Soho House company with whom they contract by email when we confirm your membership approval and/or renewal, and also when we change your contracting Soho House company at any time. In these House rules, we will refer to that company as ‘Soho House’. 

 

 

Members and their guests shall not use the names, logos, colours, trademarks, service marks, photographs, trade dress, or other identifying features of Soho House and its affiliates (the ‘Soho House Marks’) without obtaining the specific prior written approval of Soho House as to the specific use.

 

You hereby expressly recognise that the Soho House Marks are the valid, unique and exclusive property of Soho House, its parent, affiliates and/or subsidiaries. Members and their guests may not produce, use or create, or authorise others to produce, use or create the Soho House Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations and email messages) that utilise the Soho House Marks without Soho House’s prior written consent. 

 

 

By completing and submitting your application for membership through the Soho House website, you agree to be bound by these House rules.

The Membership Committee meets quarterly and makes the final decision on who shall become a member of Soho House.

 

You are free to withdraw your application at any time. Should you wish to do so, please contact our membership team at membership@sohohouse.com. If your membership application is accepted, we will confirm this by sending you a 'Welcome to the House' email. Your annual membership will commence on the date your 'Welcome to the House' email is sent.

 

Members are welcome to propose new applicants to join a House. Application forms are available at sohohouse.com/membership or members can click on the ‘Propose a new member’ function in the app.

 

Membership is for a minimum period of one year and renewable thereafter on an annual basis.

 

Membership renewals are not automatic and are reviewed by our Membership Behaviour Committee on an annual basis. Their decision is final and without appeal.

 

It is important for us to have your current details, plus a photograph of you in our membership database. By becoming a member of Soho House, you agree that we can hold your personal details and a photograph to use in connection with your membership. If your contact or payment details change, please let us know via your account page on sohohouse.com

 

Upon approval or renewal of your membership, your membership fees become payable immediately. By providing us with your payment details, you accept and agree to being charged with membership fees in the form requested by Soho House upon your application being approved or renewed. It is within our discretion to amend our membership fees at any time, and we will notify you in advance if there are to be any changes to the amount, date or frequency of the payment of your membership fees. 

 

 

Failure to pay the annual subscription (or any instalment) within one month of the due date will result in the member not being admitted to the House and the membership being terminated.

 

If you have selected monthly, quarterly or annual payment and choose to resign your membership (or your membership is canceled part way through the year), you will still need to pay your full membership fee for the remainder of the year. Refunds will be at the discretion of Soho House.

 

Your physical or digital membership card must be presented at reception to gain entry to any Soho House. Members should also expect to be asked to present their membership card when they sit down to eat or drink, or if they open a bar tab. Where any member allows their card to be used by a non-member, such non-member shall be denied access to or removed from the House, and the member whose card was used may face suspension or termination of their own membership. Please notify us immediately if your membership card is lost or stolen.

 

A member shall be entitled to all the rights and privileges of the House granted to a person in their capacity as a member and shall be bound by these rules, but shall have no proprietary rights in any of the premises or in respect of property of the House.

 

 

Soho House and Cities Without Houses members whose applications are accepted on or before their 27th birthday will enjoy the benefits of a reduction on the membership fee until their 30th birthday, alongside other special rates and events. All details can be found on sohohouse.com. If your application is not accepted on or before your 27th birthday, the full membership fee will apply.

 

 

Members are permitted to bring up to three guests with them to the Houses at any one time, although please be aware that during very busy times we may have to restrict member/guest access to certain areas of the House. A member’s guests may not enter the House without that member being present. Members may not be separated from their guests within the House or allow their guests to remain in the House when they leave. Members are responsible for ensuring that their guests follow all House rules and policies, even when the member is not in the company of their guests, and a member may face suspension or termination of their membership if their guests violate such rules or policies.

 

The Houses are designed for adults, but aim to be child-friendly. Please be considerate of other members when you bring children, who count as part of your guest allowance, and ask each House about its rules regarding children as they vary. Please remember that your children are your responsibility at all times when present in the Houses, and ensure they are not left unattended at any time. Some Houses require that children become a member of that House in order to gain entry or access certain facilities. For more information, please see our FAQs

 

No animals are allowed in the Houses, except for legally recognised service animals. For more information, please see the House FAQs

 

All bills must be settled in full before leaving the House; there is no option for members to pay at a later date. If a member has a House Pay account, they may leave without physically paying the bill and we reserve the right to take the full amount from that account on the same day or the day after. Members are also responsible for their guests’ bills. If a member’s bill or their guests’ bill is not paid, the member may face suspension of their membership.

 

Our Houses are designed to be casual, relaxed spaces. Members and their guests should be mindful of the events they host and how they dress in order to maintain this environment.  

 

In view of the fact that our Houses are private places away from the media, members and their guests should be mindful of approaching people who may deem it as unwanted attention and may not wish to be disturbed. Doing so may lead to suspension or termination of membership.

 

To maintain the relaxed atmosphere within the Houses, members may only take or make phone calls and use laptops in designated areas at certain times. Members must ensure that their guests adhere to our phone and laptops policy.

 

No cameras, video or other recording devices, whether live-streaming or otherwise and whether on a mobile phone or another medium, may be used while in the Houses. Members are responsible for ensuring that their guests also adhere to this rule. Each House reserves the right to take possession of and confiscate any mobile phone, camera, video or other recording device and any photos, videos or other recorded images used or taken while on Soho House premises.

 

All audio and video content, internet-based calls and meetings must only be played through headphones and should not be audible to any other members or guests present. Internet-based calls can only be made and taken in designated phone call areas within the Houses.

 

Any external food or drink, aside from water, is not allowed to be brought into or consumed in the Houses. This includes items such as packed lunches, snacks or alcoholic drinks. The only exception to this is if there is a valid medical reason. 

 

No smoking or vaping of any kind is allowed inside the Houses at any time. Soho House reserves the right to prohibit or limit smoking in any external area of the House premises at any time at its sole and absolute discretion.

 

Soho House reserves the right to designate certain outside areas of the House premises as smoking areas and to change the location of such areas at any time. However, all members and their guests are requested to respect the wishes of other members and their guests with respect to smoking, and to refrain from smoking when requested to do so.

 

Soho House may at times, with or without notice, close all or part of a House to members and their guests for private events or for necessary maintenance, repair or redecoration work. We will seek to ensure that any such area, facility or service is reinstated as soon as practicable. Soho House reserves the right to compensate members for any closures through any method that they see fit. 

 

Where we close part of a House for private events, please refrain from communicating any information about the event to third parties via any medium.

 

Use of any of the gym or fitness equipment, areas or facilities available at the Houses is entirely at the risk of a member or hotel guest. Members are not permitted to bring guests to the gym. Introduction sessions explaining how to safely and properly use the gym or fitness equipment are available. You must not use any equipment, or undertake any activity at a House, unless you are satisfied that you are competent to do so in a safe and proper manner. You will also be required to complete a health commitment statement confirming that you are in good health and in a fit state to use our gyms.

 

When using any equipment and facilities available at the Houses, you must take care to safeguard your own health and safety, and that of other people. You will be solely responsible for any loss or injury that you cause to yourself, other persons, or to the equipment or facilities through your unsafe or improper use of the equipment or facilities. This includes your use of them while under the influence of alcohol or medication, or your failure to advise staff of a medical condition relevant to your use of the equipment or facilities.

 

In exceptional cases, members may send personal post and packages to the Houses. This facility is only available to members if they have made arrangements in advance with the House, and the General Manager has agreed to accept post and packages on their behalf. All post sent to the House is sent entirely at the member’s risk and Soho House shall not be liable for any loss, damage or destruction to any post or package. If post is not collected within a reasonable amount of time, Soho House may dispose of it or return to sender as it sees fit. If any customs, duties or handling charges are due, the member agrees all such costs will be borne by them.

 

All members and their guests are asked to respect our nearby residents by being quiet when entering or leaving the House premises, or while in the surrounding area. Please also be respectful when driving to or from House premises.

 

The House is constituted to encourage non-political, social and recreational activities.

 

 

No member or guest shall purchase, use, ingest, possess, sell or otherwise distribute illegal drugs or other substances, or attempt to do any of the same with any member or guest. No member or guest shall ask any Soho House staff for illegal drugs or other substances while on House premises, or in the immediate vicinity thereof. No member or guest shall occupy a closed bathroom stall with anyone else. If any of the actions above prove true, the relevant member and/or guest will be removed from the House and the membership in question will be terminated.

 

No member or guest shall purchase, sell, use or possess any object that is illegal or offensive while on House premises or in the immediate vicinity thereof. If any such objects are found, the item will be confiscated, the relevant member and/or guest will be removed from the House, the membership in question will be terminated and, depending on the circumstances, we may have to call the police or relevant authorities.

 

Firearms (and weapons)

In the interest of the safety of our members, guests, and employees, Soho House restricts members and guests from bringing firearms (or weapons) to Soho House properties – even in communities where it is permitted by law.

 

Each House operates a strict non-disclosure policy of sharing details of any other member, guest, private hire or member event in the public domain. This includes press and all social media platforms including Facebook, Twitter, Instagram, TikTok and personal blogs. Members will be held accountable if they or their guests are found breaking this policy. 

 

Conduct by a member or guest that is prejudicial to the reputation and character of Soho House may result in suspension or expulsion of such member or guest. Such conduct may include inappropriate, violent or abusive behaviour, or the communication of information concerning the House affairs, members or their guests in the House to the media. An expelled member may not return to any House as a guest. A refund of the expelled member’s subscription will be at the discretion of Soho House. Any member or members who wilfully remove, damage or destroy any property belonging to the House, or to members or guests on the premises of the House, will be liable to expulsion and/or suspension or termination of their membership.

 

Every member binds themselves to abide by the rules, bylaws and regulations of Soho House at all times upon acceptance as a member. If Soho House considers that any member’s (or their guests) conduct either inside or outside of the House premises is, at its absolute discretion, contrary to the interests of Soho House, Soho House may with immediate effect expel the member or guest from the House premises, and/or suspend or terminate that member’s membership without having to give any reason to such member or guest.

 

If a member is placed on suspension for any reason, Soho House reserves the right, in its absolute discretion, to charge and collect such member’s membership dues and fees during such period of suspension, should they so arise. 

 

 

Membership review

Members who don’t follow these values and standards of behaviour risk their membership being reviewed by the Membership Behaviour Committee. This could result in your membership being suspended or revoked. Members are also responsible for ensuring that their guests follow these same rules, and if these are violated the same repercussions will apply to the member.

 

The process for this is as follows:

 

An incident involving a member or their guest(s) either happens at a Soho House premises, an offsite event, or in circumstances that may affect our members.

 

The membership team reviews the incident and sources witness statements.

 

The membership of the member(s) involved is paused while this investigation is happening.

 

Once all the facts have been reviewed, the Membership Behaviour Committee decides on a final decision.

 

This decision is communicated to the member(s) and they are either given a caution, or their membership is suspended or terminated.

 

In the event of any dispute arising as to the meaning or interpretation of these rules, the matter shall be referred to the Membership Behaviour Committee who will decide on the status of a member's future use of the Houses. This decision is final and without appeal. These rules shall be governed and construed in accordance with English law and each member agrees to submit to the exclusive jurisdiction of the courts of England.

 

 

From time to time, Soho House may, in its sole and absolute discretion, amend our House rules in the best interest of our members, guests and/or employees. Please be aware that such amended House rules shall apply to you at all times. 

 

Please check https://www.sohohouse.com/terms-and-policies for the latest version of our House rules. 

 

 

We will use the personal information you provide us in connection with your membership in accordance with our Privacy Policy.

 

Soho House management and all staff members are required to adhere to the strictest confidentiality standards, and pledge to maintain all records and personal information concerning the members and their guests in the strictest confidence.

 

While you are a member or a guest at our Houses, we may ask you to give your views of, and experiences at, Soho House. We may also film, video or photograph our member events and activities at our Houses for use in our membership programmes, as well as advertising, promotions, public relations, and other commercial/business purposes. If you take part in these interviews or events, you agree to us using your name, image and limited other information. You also consent to us publishing any materials produced by, or for, us for any purpose without your further consent, and you waive your right to receive any payment from us in connection with such publication. When we host events in the Houses that we are recording, we will endeavour to display signs to make this clear to members and guests.

 

 

We want all our members and guests to relax and enjoy the activities and facilities available at our Houses safely. Please be aware that some of our Houses are set in open countryside with lakes and other natural features that can be hazardous. Members and their guests agree to observe the House rules and any signs published or displayed at our Houses at any time; to only swim in designated areas; and to take reasonable precautions when travelling around the grounds or using the facilities at the House.

If a member or guest has an accident or suffers any injury at, or in the vicinity of, the House, please report this as soon as possible to a member of staff and, in any event, within 24 hours of the incident. As well as making our members’ and guests’ wellbeing a priority, this information is needed in order to help us comply with our health and safety obligations and for insurance purposes.

 

All items brought into and/or left in the Houses are entirely at the risk of the member or their guests. Soho House, its servants and/or agents shall not be liable to any member or guest for any loss, damage or injury suffered by them or their property howsoever caused, save in respect of death or personal injury to a member or guest to the extent caused by the gross negligence of Soho House, its servants and/or agents. This is not intended to affect any mandatory rights a member or guest may have under local law that we cannot legally restrict or exclude.

 

Members and their guests should be aware that for safety reasons, we use CCTV across all of our Houses. We do not provide CCTV footage, except pursuant to a police request as part of an active investigation, or as required by subpoena or law. 

 

 

Should you have any questions regarding your membership and/or our House rules, please contact us at sohohouse.com/contact