Terms and Conditions
Last Updated: February 7, 2023
The following are the terms and conditions ("Terms") that govern your use of Festtix Ticketing Platform: ticketing.festtix.co.uk, which is the promoter of the event “Soho House Festival 2023. which will take place on 6 July 2023 and 8 July 2023 at Gunnersbury Park, Popes Lane, London W3 8LQ (collectively, the "Site"), and your purchase, possession, or use of any Soho House Festival 2023 membership, upgrade, access or ticket, products, or services. As used herein, “Soho House” or “we” or “us” shall refer to “Soho House UK Limited” and any owners, subsidiaries or companies affiliated with Soho House UK Limited.
NOTICE REGARDING FUTURE CHANGES TO TERMS:
Soho House may make changes to the Terms at any time. Any changes its makes will be effective immediately when Soho House and/or Festtix posts a revised version of the Terms on the Site. The "Last Updated” date above will tell you when the Terms were last revised. By continuing to use this Site after that date, you agree to the changes.
To the extent that these Terms differ from a prior version of the Terms which you previously agreed to, this version of the Terms supersedes and governs.
An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness—including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted—and you hereby waive any and all claims and potential claims against Soho House, and any potential event organizer (“Event Organizer”) and against any companies affiliated with Soho House or the Event Organizer—relating to such risks, hazards, and dangers.
1. Account Registration- Ticket
You will be required to apply a Soho House code in order to purchase any tickets on the site. Your account username may not include the name of another person with the intent to impersonate that person, or be offensive, vulgar, or obscene. Your account username and password are personal to you. You will be responsible for the confidentiality and use of your username and password, and for all activities (including purchases) that are conducted through your account. You may not transfer or sell access to your account. Soho House will not be liable for any harm related to disclosure of your username or password or the use by anyone else of your username or password. You may not use another user’s account without that user’s permission. You will immediately notify us in writing if you discover any unauthorized use of your account or other account-related security breach. Festtix may require you to change your username and/or password if Soho House believe your account is no longer secure, or if Soho House receive a complaint that your username violates someone else’s rights. You will have no ownership in your account or your username. Soho House may refuse registration, membership, tickets, cancel an account, or deny access to the Site for any reason.
2. Code of Conduct
You agree that you will comply with all applicable laws, rules and regulations, including but not limited to the rules associated with your Soho House membership and/or ticket, and that you will not:
- Restrict or inhibit any other person from using the Site.
- Use the Site for any unlawful purpose.
- Express or imply that any statements you make are endorsed by us, without Soho House’s prior written consent.
- Impersonate any person or entity, whether actual or fictitious, including any employee or representative of Soho House.
- Submit (a) any content or information that is unlawful, fraudulent, libelous, defamatory, or otherwise objectionable, or infringes our or any third party’s intellectual property or other rights; (b) any non-public information about companies without authorization; or (c) any advertisements, solicitations, chain letters, pyramid schemes, surveys, contests, investment opportunities, or other unsolicited commercial communication.
- Submit, or provide links to, any postings containing material that could be considered harmful, obscene, pornographic, sexually explicit, indecent, lewd, violent, abusive, profane, insulting, threatening, harassing, hateful, or otherwise objectionable, including any posting that includes the image or likeness of individuals under 18 years of age, encourages or otherwise depicts or glamorizes drug use (including alcohol and cigarettes), characterizes violence as acceptable, glamorous, or desirable, or contains any personal contact information or other personal information identifying any third party.
- Submit, or provide links to, any postings containing material that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, ethnicity, sexual orientation, gender, age, or disability.
- Engage in spamming or flooding.
- Harvest or collect information about Site users.
- Use any password or code to participate in a presale or other offer on the Site if you did not receive the password or code from us, or if you violate the terms of the presale or offer.
3. Making Purchases
Please review Soho House’s Purchase Policy, which (in addition to the Terms) will govern your purchase of any ticket or other products through the Site, including any refunds or exchanges. You will pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the price(s) in effect when such charges are incurred, including any applicable taxes. You may only use credit or debit cards, gift cards, or vouchers that belong to you or to people who expressly authorize you to use such payment methods. We may impose conditions on your use of any coupon, promotional code, credit or gift card.
You may not attempt to conceal your identity by using multiple Internet Protocol addresses or email addresses, or by any other means, to conduct transactions on the Site. You will not hold us liable if you do not comply with laws related to your transactions. Soho House may provide law enforcement with information you provide to us related to your transactions to assist in any investigation or prosecution of you.
If Soho House are unable to verify or authenticate any information you provide during any registration, ordering, purchase, sale, authentication, delivery, payment, or remittance process, or any other process, or if Soho House are no longer able to verify or authorize your credit card or bank account information, your ticket may be cancelled, Soho House may refuse to honor all pending and future ticket purchases made with those credit card or bank accounts and/or via any online accounts associated with those credit card or bank accounts. Soho House may also prohibit you from using the Site.
You will not use bot technology to search for, reserve, or purchase tickets through the Site; for the avoidance of doubt, this specifically prohibits you from using automated purchasing software on the Site, and prohibits you from circumventing any security measure, access control system, or other technological control or measure on the Site that is used to enforce posted event purchasing limits or to maintain the integrity of posted online purchasing order rules.
5. Violation of the Terms
Soho House may investigate any violation of the Terms, including unauthorized use of the Site. Soho House may provide law enforcement with information you provide to us related to your transactions to assist in any investigation or prosecution of you. Soho House may take legal action that it feels is appropriate. You agree that monetary damages may not provide us a sufficient remedy, and that it may pursue injunctive or other relief for your violation of the Terms. If Soho House determine that you have violated the Terms or the law, or for any other reason or for no reason, it may cancel your account, and prevent you from accessing the Site at any time without notice to you. If that happens, you may no longer use the Site or any Content. You will still be bound by your obligations under the Terms. You agree that Soho House and Festtix will not be liable to you or any third party for termination of your access to the Site or to your account or any related information, and will not be required to make the Site or your account or any related information available to you. Soho House and Festtix may also cancel any access acquired through your order. Soho House and Festtix may refuse to honor pending and future purchases made from all accounts it believes may be associated with you, or cancel a ticket order associated with any person it believes to be acting with you, or exercise any other remedy available to us. You agree that your abusive use of the Site may cause damage and harm to us, including impaired goodwill, lost sales, and increased expenses and shall indemnify us in respect of such losses
6. Parental Controls
We cannot prohibit minors from visiting our Site and must rely on parents and guardians to decide what materials are appropriate for children to view and purchase. There are parental control protections (such as computer hardware, software, or filtering services) available that may assist you in limiting access to material that is harmful to minors.
7. Limitation of Liability
IN NO EVENT WILL SOHO HOUSE OR ITS EVENT ORGANIZERS, SUPPLIERS, ADVERTISERS, AND SPONSORS, BE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR, AND YOU HEREBY KNOWINGLY AND EXPRESSLY WAIVE ALL RIGHTS TO SEEK, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY TYPE, AND ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED, ARISING OUT OF OR IN CONNECTION WITH THE SITE, THE CONTENT, OR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE SITE, EVEN IF SOHO HOUSE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER THE CLAIM IS BASED UPON ANY CONTRACT, TORT, OR OTHER LEGAL OR EQUITABLE THEORY. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT SOHO HOUSE WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR (a) ANY FAILURE OF ANOTHER USER OF THE SITE TO CONFORM TO THE CODES OF CONDUCT, (b) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR OR SOHO HOUSE’S SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (d) ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS, OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE, (e) ANY ERRORS, MISTAKES, INACCURACIES, OR OMISSIONS IN ANY CONTENT, OR (f) ANY LOST, STOLEN, OR DAMAGED TICKETS, OR THE FAILURE OF A VENUE TO HONOR ANY TICKET. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THE ALLOCATION OF RISK BETWEEN US IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US. SOHO HOUSE’S AGGREGATE LIABILITY ARISING OUT OF THE TERMS OR THE USE OF THE SITE WILL NOT EXCEED THE GREATER OF ONE HUNDRED POUNDS STERLING (£100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS. IN NO EVENT WILL ATTORNEYS' FEES BE AWARDED OR RECOVERABLE. SOHO HOUSE’S LIABILITY WILL BE LIMITED UNDER THIS PARAGRAPH TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND THE PROVISIONS OF THIS PARAGRAPH WILL NOT APPLY TO THE EXTENT APPLICABLE LAW PERMITS THE RECOVERY OF DAMAGES, ATTORNEYS' FEES, OR COSTS OTHERWISE PROHIBITED UNDER THIS PARAGRAPH. THE PROVISIONS OF THIS PARAGRAPH THAT (a) PROHIBIT DAMAGES TO BE MULTIPLIED OR OTHERWISE INCREASED, (b) IMPOSE A DAMAGES LIMITATION OF THE GREATER OF ONE HUNDRED POUNDS STERLING (£100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS.
If anyone brings a claim against us related to your use of the Site, the Content, or your violation of the Terms, you agree to indemnify, defend, and hold us and our affiliated companies, Event Organizers, suppliers, advertisers, and sponsors, and each of our officers, directors, employees, and agents, harmless from and against any and all claims, damages, losses, and expenses of any kind (including reasonable legal fees and costs). Soho House and/or Festtix reserve the right to take exclusive control and defence of any claim, and you will cooperate fully with us in asserting any available defences.
9. CLAIMS AND DISPUTES
Informal Dispute Resolution. You and we each recognize and agree that good faith, informal efforts to resolve disputes often result in prompt, low-cost, and mutually beneficial outcomes. Therefore, you and we each agree that, before either of us may assert a claim in small claims court, you and we will engage in the following informal dispute resolution process:
- The party seeking to initiate a claim in arbitration or small claims court (“claimant”) must give written notice to the other party (“respondent”). To notify us that you intend to initiate informal dispute resolution, you must send an email to Soho House at email@example.com providing: your full name; the email address and mailing address associated with your Soho House account; your counsel’s name and contact information, if you are represented by counsel; and a brief description of your claim(s) and the relief sought. To notify you that we intend to initiate informal dispute resolution, we will email you at the email address associated with your Soho House account and provide a brief description of our claim(s) and the relief sought, and our counsel’s name and contact information.
- You and we will then personally meet and confer, via teleconference or videoconference, in a good faith effort to informally resolve any claim covered by this mutual arbitration agreement. If either you or us is represented by counsel, that counsel may participate in the informal dispute resolution conference.
- All offers, promises, conduct, and statements made in the course of the informal dispute resolution process by any party, its agents, employees, and attorneys are confidential and not admissible for any purpose in any subsequent proceeding, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the informal dispute resolution process.
- The informal dispute resolution conference shall occur within sixty (60) days of receipt of the written notice described above, unless an extension is mutually agreed upon by you and us. If, after participating in that conference, you and we have been unable to resolve the dispute, the claimant may commence an arbitration or assert a claim in small claims court in accordance with this arbitration agreement.
- Any statute of limitations will be tolled while you and we engage in the informal dispute resolution process described in this section.
It is Soho House’s belief that the Terms do not contain any provision contrary to law. However, if any part of the Terms is determined to be illegal, invalid, or unenforceable, you agree that: (a) that part shall nevertheless be enforced to the extent permissible in order to effect the intent of the Terms, and (b) the remaining parts shall be deemed valid and enforceable.
If you have any questions, comments, or complaints regarding the Terms, please contact us at: SHfestival@sohohouse.com
Last updated February 7, 2023
Soho House’s (“our”) goal is to make your purchasing experience easy, efficient, and equitable, so Soho House can get you on your way to its events as quickly as possible. The following policy is designed to ensure your satisfaction and understanding of the purchase process on the Festtix ticket purchase site and mobile applications and Soho House’s sites and mobile applications, including without limitation shf.festtix.co.uk and www.sohohouse.com, (collectively, the “Site”). This Purchase Policy applies to any purchases on the Site made on or after January 1, 2023. Please also review our Terms and Conditions which govern your use of the Site, and your purchase, possession, or use of any Soho House tickets, products, or services. If you have any questions, please contact SHfestival@festtix.com.
All ticket prices for events that occur in the United Kingdom are stated in pounds sterling.
2. Payment Methods
Festtix accepts several methods of payment to accommodate your needs, including (among others) American Express, PayPal, Visa, and MasterCard which will be processed through Festtix’s payment partners such as Paypal and/or Stripe.
3. Who You Are Buying From
MERCY & WILD PR & COMMUNICATIONS LLP (“Festtix”) will be handling the transaction and collecting payment on behalf of Soho House.
4. Pricing and Availability
Ticket prices for Soho House Festival 2023 shall be: (a) £210.00 for U27 Soho House members; (b) £275.00 for all other Soho House members/guests; and (c) £325 for Soho Friends members Tickets to the event may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Soho House cannot guarantee this inventory or its availability.
5. Order Confirmation and Processing
Your order is confirmed when Festtix send you a confirmation, in the form of a confirmation page or email (“Order Confirmation”). If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed – please contact SHfestival@festtix.co.uk if you have any issues. Only you may be aware of any problems that may occur during the purchase process. Fesstix and Soho House will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
6. Number of Tickets
When purchasing tickets on the Site, you are limited to a maximum of 4 tickets for (also known as a “tickets limit”). This ticket limit is posted during the purchase process and verified with every transaction. This policy is in effect to discourage unfair tickets buying practices and enforce tickets and membership rules. Each account must be linked to a unique individual tickets and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published tickets limits. If you exceed or attempt to exceed the posted tickets limits, Soho House reserves the right to cancel, without notice, any or all orders and tickets, in addition to prohibiting your tickets purchasing abilities. Any tickets cancelled due to violating the posted tickets limit may be refunded at face value (excluding fees). This includes orders associated with the same tickets account, name, e-mail address, billing address, credit card number, or other information.
7. Opening Acts / Festival Acts
Opening acts, guests, or other performers (each an “Opening Act”) may sometimes perform with headlining performers. Soho House is not always made aware of Opening Acts or the length of their performances. Opening Acts, as well as festival performers, are subject to change or cancelation at any time without notice. No refund will be owed if an Opening Act or festival performer is changed or cancelled.
9. Cancelled, Postponed, Rescheduled, and Moved Events
Occasionally, events are cancelled, postponed, rescheduled to a different date or materially different time, or moved to a different venue: If the event is cancelled: no action is required to obtain a refund; Festtix will issue a refund to the original method of payment used at time of purchase. Festtix cannot issue a refund to a different credit or debit card (this includes refund requests made through the self-service option). If your credit card or debit card number has changed, but is for the same account (e.g., a new card has been issued for the same account), the refund will be processed to that account. If the event is postponed, rescheduled, or moved: your ticket is still valid, and no further action is required. However, Soho House may approve refunds at its sole discretion, or the option to choose between a refund or a credit, for the event; any refund and/or credit policies are determined by Soho House, and may be subject to limitations. Alternatively, you may simply keep your ticket to the postponed, rescheduled, or moved event. If your event is cancelled, postponed, rescheduled, or moved, Festtix or Soho House will attempt to contact you to update you on the status of the event, and inform you of any refund, credit, or exchange procedures. For exact instructions on any particular cancelled, postponed, rescheduled, or moved event, please check the event information online or contact us at SHfestival@festtix.com.
Soho House will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled, postponed, rescheduled, or moved event.
10. Refunds, Credits, and Exchanges
All sales are final, non-transferable, and refunds are only allowed in limited circumstances as as set out in section 9. Before purchasing tickets, carefully review your event selection. Policies set forth prohibit us from issuing exchanges or refunds after tickets have been purchased, or for lost, stolen, damaged, or destroyed access. Tickets cannot be replaced if they are lost, stolen, or damaged.
If there is an account, or accounts, that have outstanding balances owed to Soho House, Soho House reserves the right to hold any and all refunds for said accounts until such time as no outstanding balances remain.
Please note that, any and all requests for a refund are final and cannot be changed once initiated.
Chargebacks and Other Refund Prohibitions. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to the tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when Soho House is prohibited from providing one, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card or other method of payment you used to purchase tickets from the Site. Should you do so, your tickets are subject to immediate cancelation, and Soho House may in its sole discretion, refuse to honor pending and future tickets purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist, and from any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
11. Account, Order, and Billing Information Verification
All information on accounts and orders must be valid and are subject to verification. Orders are subject to credit card approval, and are processed only after the billing address associated with your credit card and other billing information have been verified. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email address, phone number, IP address, or other account or billing information—are subject to cancelation, at any time. Furthermore, if your order is cancelled for any of the foregoing reasons, Soho House may sell your tickets to another customer without further notice.
12. Delivery Options
For security purposes, Festtix can only ship orders via email with the method of payment that is used for your purchase.
13. Pricing and Other Errors
If the amount you pay for tickets is incorrect (regardless of whether it is incorrect because of an error in a price posted on the Site or otherwise communicated to you), if you are able to order a tickets before its scheduled on-sale or presale date, or if you are able to order tickets that were not supposed to have been released for sale, or if you are otherwise ineligible to order tickets, then Soho House will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether the error occurred because of human error or a transactional malfunction of the Site or other Soho House operated system. Soho House will not be liable for travel or any other expenses that you, or anyone else, incurs in connection with errors of this nature. If a refund is processed in error, or a refund exceeds the original amount paid, Soho House reserves the right to recharge the original method of payment used at time of purchase.
14. Limitation of Liability
Objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during, and after play or performance. If struck, immediately ask an usher for directions to a medical station. You voluntarily assume all risks and danger incidental to the event for which the tickets are issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against Soho House and all of its respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change. Please see the Limitation of Liability Section in the Terms and Conditions for additional limits on Soho House’s liability. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness—including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted—and you hereby waive any and all claims and potential claims against Soho House—and against any companies affiliated with Soho House—relating to such risks, hazards, and dangers.
15. License; Ejection and Cancelation; No Redemption Value
You agree to comply with all of Soho House’s applicable rules, policies, terms, and conditions. Soho House reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with rules, posted or otherwise. Breach of terms or rules will terminate your license to attend the event without refund. Tickets is a revocable license and admission may be refused. Tickets is non-transferable and not redeemable for cash.
16. Recording, Transmission and Exhibition
You agree that the event for which you purchase a ticket is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Soho House and its partners, licensees and assigns, including but not limited to its brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf. In the case of virtual events, you may view the virtual event solely for your own personal purpose. You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to log into your account for the purpose of watching a virtual event.
17. You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation: firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.
18. NON-TRANSFERABLE; Unlawful Resale of Tickets; Promotions
All tickets rights to Soho House events are NON-TRANSFERABLE. Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or copy of tickets, is grounds for seizure and cancelation without compensation. In addition, Soho House reserves the right to restrict or deny purchasing privileges to anyone that it determine to be, or to have been, in violation of Soho House’s and Festtix’s policies. Because Soho House do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), it recommends that you purchase tickets directly through us to ensure authenticity. Tickets may not be used for advertising, promotions, contests, or sweepstakes, unless formal written authorization is given by us.