Soho House & Co
Soho House COVID-19 statement
The safety of our members, guests and teams is paramount, and we have introduced a clear set of standards and heightened hygiene measures that every House will adhere to closely. We are taking advantage of our global teams and learning from each other. And we are also committed to implementing all appropriate health and safety measures in line with local government regulations in our sites around the world.
While we are making every effort to create the safest and smoothest experience, the success of our reopening will depend greatly on the support of our members and their guests. Therefore, we ask for your cooperation as we navigate this period together.
House Guest: For the purposes of tracing, it’s important that we know who is spending time in the Houses. To keep track, we’ll be introducing House Guest, where guests of members will be asked to provide their contact details in advance of any visits. Then, if we need to get in touch with you, we can.
If you’re feeling unwell: If you or your guest are unwell, please do not visit the Houses until you are feeling better.
Booking your visit: During this period, the Soho House app (SH.APP) will be an integral part of planning your trip to the House. At some of our Houses, you will need to book your visit in advance using the 'House Visit' section.
Members first: We’ll be prioritising our members during this time, so at some Houses, guests will be temporarily limited to plus-one. For more information click here.
Our teams: All our teams will be receiving return-to-work briefings, taken through all new processes in detail, given daily health checks and provided with PPE.
Safe spaces: Throughout all our sites, spaces will be reconfigured to facilitate social distancing and one-way traffic wherever possible. We’ll be installing clear signage, distance markings and maximising the use of outdoor spaces.
Hygiene measures: Enhanced cleaning and sanitation will be implemented throughout our spaces, focusing on high-contact surfaces and overnight deep cleaning. Hand sanitiser will be provided throughout our spaces for members, guests and teams – and we ask you to use it regularly. We will also be implementing a no-touch policy, so no handshakes or high-fives for the moment.
Innovation: We are using technology to become as contactless as possible. Menus will be available digitally, and you’ll soon be able to pay your bill through the app or on contactless cards. We’re also looking into developing technology in cleaning and sanitation products to provide hospital-grade disinfection throughout our spaces.