To ensure the safety and well-being of both our members and teams, we are implementing all the appropriate health and safety measures in line with government regulations.
Keeping you safe
To keep everyone safe and healthy, our team members will be wearing appropriate protection while at work, and you will notice screens installed at the member desks.
We have increased disinfection and cleaning of all high-contact surfaces, including tables, bars and door handles.
If you’re feeling unwell
If you or your guest are feeling unwell, please do not visit the House.
On arrival, we ask you to use hand sanitiser provided by us, which is also available throughout the House.
In the House
We have rearranged areas in the House to ensure there is increased spacing for you, and facilitated one-way traffic wherever possible.
Paying your bill
The Houses are cashless, so please ensure you pay by card or via House Pay, which can be activated in the SH.APP. For more information, visit
The latest government guidelines now require all members and guests to wear a face covering while moving around in the Houses, except for the bar and restaurant areas.
Member check-in and guests
It’s important that we know who is spending time at our Houses, so we will be collecting contact details of any guests arriving at the club. You will need to register your guests directly through the House Guest function in the SH.APP.
To ensure we can accommodate as many members as possible under the new social-distancing guidelines, you are only permitted to bring one guest to the House. Extended guest lists will not be possible at the moment. We will notify you as soon as this changes.
Children count as your plus-one unless they have child membership.
Facilities and opening times
The lifts can be used with a maximum capacity of two people. The stairs are available to go up between the fifth and sixth floor of the House.
We will continue our digital programming and have physical member events. Capacities will be limited and social-distancing guidelines will be in place to keep you safe. You can view and book all events through the SH.APP.
Laptops are permitted in The Library, Sitting Room and Games Room until 6pm
Coats and luggage
These items can temporarily not be stored, unless you are staying at the House.
Bikes can temporarily not be stored at the House.
We will no longer be accepting deliveries.