To ensure the safety and well-being of both our members and teams, we are implementing all the appropriate health and safety measures in line with government regulations.
Keeping you safe
To keep everyone safe and healthy, our team members will be wearing appropriate protection while at work, and you will notice screens installed at the member desks.
We have increased disinfection and cleaning of all high-contact surfaces, including tables, bars, and door handles.
If you’re feeling unwell
If you or your guest are feeling unwell, please do not visit the House.
On arrival, we ask you to use hand sanitiser provided by us, which is also available throughout the House.
In the House
We have rearranged areas in the House to ensure that there is more space for you, and facilitated one-way traffic wherever possible.
Paying your bill
The Houses are cashless, so please ensure you pay by card or via House Pay, which can be activated in the SH.APP. For more information on House Pay, click here
Member check-in and guests
House Visits are required for visiting a rooftop with a pool. You can book time slots to visit the House directly through the Events section on the SH.APP. At this time, we will not be able to permit access to the Roof for members without a House Visit.
It’s important that we know who is spending time at our Houses, so you will need to register your guests directly through the ‘Invite a Guest’ function in the SH.APP.
To ensure we can accommodate as many members as possible under the new social-distancing guidelines, you are only permitted to bring one guest to the House. Extended guest lists will not be possible at the moment. We will notify you as soon as this changes.
Children count as your plus-one unless they have child membership.
Restaurant reservations are now available via the SH.APP for tables of up to six people.
Facilities and opening times
From Monday 17 May, all areas of the House will reopen:
Monday to Wednesday: 8am to 12am
Thursday to Saturday: 8am to 3am
Sunday: 8am to 12am
The lifts can be used with a maximum capacity of two people. The stairs are available to go up between the fifth and sixth floor of the House as lifts will go ONLY to the sixth floor. Gym users must walk down to fourth and back to the sixth to leave the House.
The hotel will remain closed until further notice, but Redchurch Townhouse just around the corner will be opening as of Monday 17 May.
We will continue our digital programming and have physical member events. Capacities will be limited and social-distancing guidelines will be in place to keep you safe. You can view and book all events through the SH.APP.
From Monday 17 May laptops are permitted in The Library, Sitting Room and Games Room until 6pm.
Coats and luggage
These items cannot temporarily be stored, unless you are staying at the House.
Bikes cannot temporarily be stored at the House.
We will no longer be accepting deliveries.
House gym opening hours:
Monday to Friday: 6.30am to 9pm
Saturday to Sunday: 8am to 7.30pm
The rooftop pool is open daily from 8am to 10pm. Child members can swim until midday.