White City House

To ensure the safety and well-being of both our members and teams, we are implementing all the appropriate health and safety measures in line with government regulations.

Keeping you safe

To keep everyone safe and healthy, our team members will be wearing appropriate protection while at work, and you will notice screens installed at the member desks.
We have increased disinfection and cleaning of all high-contact surfaces, including tables, bars and door handles.
If you or your guest are feeling unwell, please do not visit the House.
On arrival, we ask you to use hand sanitiser provided by us, which is also available throughout the House.
We have rearranged areas in the House to ensure there is increased spacing for you, and facilitated one-way traffic wherever possible.
The Houses are cashless, so please ensure you pay by card or via House Pay, which can be activated in the SH.APP. For more information, visit

The latest government guidelines now require all members and guests to wear a face covering while moving around in the Houses, except for the bar and restaurant areas.

Member check-in and guests

It’s important that we know who is spending time at our Houses, so we will be collecting contact details of any guests arriving at the club. You will need to register your guests directly through the House Guest function in the SH.APP.
To ensure we can accommodate as many members as possible under the new social-distancing guidelines, you are only permitted to bring one guest to the House. Extended guest lists will not be possible at the moment. We will notify you as soon as this changes.
Children count as your plus-one unless they have child membership.

Facilities and opening times

We are currently closed. We look forward to seeing you in December.
Lifts can be used with a maximum capacity of two people.
We will continue our digital programming and have physical member events. Capacities will be limited and social-distancing guidelines will be in place to keep you safe. You can view and book all events through the SH.APP.

Laptops are permitted in the following spaces
The Snug and Games Room on the ninth floor: until 6pm every day 
Eighth floor: 9am to 5pm Monday to Thursday, 9am to 10pm Friday to Saturday

Items cannot be stored, unless you are staying at the House.

The gym is closed

For the health, safety and peace of mind of our members, there will be a 30-minute gap between each session for deep cleaning of the equipment, shared workout areas and changing rooms.

Classes and personal training sessions will resume with social-distancing measures in place and do not require a 90-minute slot booking. All classes can be booked on the SH.APP, and personal training enquiries can be made via email or by calling reception on 020 7870 0000.

The indoor swimming pool is now open Monday to Friday 6:30am to 8pm, Saturday and Sunday 8am to 8pm.

The hammam, sauna and steam room will remain closed until further notice.
The cinema will reopen Friday 28 August. Screenings are available to book on the SH.APP from Wednesday 19 August.