White City House

To ensure the safety and well-being of both our members and teams, we are implementing all the appropriate health and safety measures in line with government regulations.

Keeping you safe

To keep everyone safe and healthy, our team members will be wearing appropriate protection while at work, and you will notice screens installed at the member desks.
We have increased disinfection and cleaning of all high-contact surfaces, including tables, bars and door handles.
If you or your guest are feeling unwell, please do not visit the House.
On arrival, we ask you to use hand sanitiser provided by us, which is also available throughout the House.
We have rearranged areas in the House to ensure there is increased spacing for you, and facilitated one-way traffic wherever possible.
The Houses are now all cashless, so please ensure you bring a credit or debit card to pay.

Member check-in and guests

It’s important that we know who is spending time at our Houses, so we will be collecting contact details of any guests arriving at the club. You will need to register your guests directly through the House Guest function in the SH.APP.
To ensure we can accommodate as many members as possible under the new social-distancing guidelines, you are only permitted to bring one guest to the House. Extended guest lists will not be possible at the moment. We will notify you as soon as this changes.
Children count as your plus-one unless they have child membership.
Reservations are required for access to the House. You can book time slots to visit the House directly through the Events section on the SH.APP .  At this time, we will not be able to permit access for members without a reservation.

Facilities and opening times

The House will be open daily from Saturday 4 July with reduced seating capacity in line with government regulations.

Monday – Wednesday 8am – 12am
Thursday 8am – 2am
Friday and Saturday 8am – 3am
Sunday 8am – 12am

In the event that we need to close the rooftop due to rain, we will do our best to inform any members with an impacted reservation.
Lifts can be used with a maximum capacity of two people.
We will continue our digital programming and have physical member events. Capacities will be limited and social-distancing guidelines will be in place to keep you safe. You can view and book all events through the SH.APP.
Items cannot be stored, unless you are staying at the House.
The gym is open Monday to Friday 6:30pm to 8pm, Saturday and Sunday 8am to 8pm.

You will need to book a 90-minute time slot prior to your visit. Time slots are available to book on the House Visit section of the SH.APP here. For the health, safety and peace of mind of our members, there will be a 30-minute gap between each session for deep cleaning of the equipment, shared workout areas and changing rooms.
 
Classes and personal training sessions will resume with social-distancing measures in place and do not require a 90-minute slot booking. All classes can be booked on the SH.APP, and personal training enquiries can be made via email or by calling reception on 020 7870 0000.
The indoor swimming pool is now open Monday to Friday 6:30pm to 8pm, Saturday and Sunday 8am to 8pm.

The hammam, sauna and steam room will remain closed until further notice.
The cinema will reopen Friday 28 August. Screenings are available to book on the SH.APP from Wednesday 19 August.