White City House

To ensure the safety and well-being of both our members and teams, we are implementing all the appropriate health and safety measures in line with government regulations.

Keeping you safe

To keep everyone safe and healthy, our team members will be wearing appropriate protection while at work, and you will notice screens installed at the member desks.

We have increased disinfection and cleaning of all high-contact surfaces, including tables, bars and door handles.

If you or your guest are feeling unwell, please do not visit the House.

On arrival, we ask you to use hand sanitiser provided by us, which is also available throughout the House.

We have rearranged areas in the House to ensure there is increased spacing for you, and facilitated one-way traffic wherever possible.

The Houses are cashless, so please ensure you pay by card or via House Pay, which can be activated in the SH.APP. For more information on House Pay, click here

Member check-in and guests

Reservations are required for access to the House. You can book a slot to visit the House directly through the House Visit section on the SH.APP.  At this time, members won’t be able to access the House without a valid House Visit booked.

It’s important that we know who is spending time at our Houses, so you will need to register your guests directly through the ‘Invite a Guest’ function in the SH.APP.

To ensure we can accommodate as many members as possible under the new social-distancing guidelines, you are only permitted to bring one guest to the House. Extended guest lists will not be possible at the moment. We will notify you as soon as this changes.
Children count as your plus-one unless they have child membership.

Facilities and opening times

The House will be open daily from Monday 12 April for outdoor dining, pool and gym access in line with government regulations.

House opening hours (as of Monday 12 April):
Monday to Sunday: 8am to 12am

Studio opening hours (as of Monday 12 April):
Monday to Sunday: 7am to 11pm

Gym opening hours (as of Monday 12 April):
Monday to Friday: 6.30am to 9pm
Saturday to Sunday: 8am to 8pm

In the event that we need to close the rooftop due to rain, we will do our best to inform any members with an impacted reservation.

The lifts have a maximum capacity of two people.

We will continue our digital programming and have physical member events. Capacities will be limited and social-distancing guidelines will be in place to keep you safe. You can view and book all events through the SH.APP.

From Monday 17 May, laptops are permitted in The Allis, Games Room, Main Bar and The Snug until 6pm.

These items cannot be stored, unless you are staying at the House.

Gym opening hours (as of Monday 12 April):
Monday to Friday: 6.30am to 9pm
Saturday to Sunday: 8am to 8pm

The indoor swimming pool will be open in line with gym opening hours. The rooftop pool is open daily from 8am-10pm. Child members can swim until midday.

The cinema will remain closed until further notice