To ensure the safety and well-being of both our members and teams, we are implementing all the appropriate health and safety measures in line with government regulations.
Keeping you safe
To keep everyone safe and healthy, our team members will be wearing appropriate protection while at work, and you will notice screens installed at the member desks.
We have increased disinfection and cleaning of all high-contact surfaces, including tables, bars, and door handles.
If you’re feeling unwell
If you or your guest are feeling unwell, please do not visit the House.
On arrival, we ask you to use hand sanitiser provided by us, which is also available throughout the House.
In the House
We have rearranged areas in the House to ensure that there is more space for you, and facilitated one-way traffic wherever possible.
Paying your bill
The Houses are cashless, so please ensure you pay by card or via House Pay, which can be activated in the SH.APP. For more information on House Pay, click here
Member check-in and guests
House Visits are required for visiting a rooftop with a pool. You can book time slots to visit the House directly through the Events section on the SH.APP. At this time, we will not be able to permit access to the Roof for members without a House Visit.
It’s important that we know who is spending time at our Houses, so you will need to register your guests directly through the ‘Invite a Guest’ function in the SH.APP.
To ensure we can accommodate as many members as possible under the new social-distancing guidelines, you are only permitted to bring one guest to the House. Extended guest lists will not be possible at the moment. We will notify you as soon as this changes.
Children count as your plus-one unless they have child membership.
Restaurant reservations are now available via the SH.APP for tables of up to six people.
Facilities and opening times
Monday to Thursday: 7.30am to 1am
Friday: 7.30am to 2am
Saturday: 9am to 2am
Sunday: 9am to 6pm
Bank Holiday Hours:
9am to 11pm
You can book a table for dining in the restaurant for up to six people via the SH.APP.
No House Visit is required to access the House with one guest.
We will continue our digital programming and have physical member events. Capacities will be limited and social-distancing guidelines will be in place to keep you safe. You can view and book all events through the SH.APP.
Our Houses are designed to be social spaces, but we understand that at times you may need to send a couple of emails or share a presentation with your guest.
Laptops can be used in the Bar until midday, Sitting Room until 4pm
Coats and luggage
These items cannot temporarily be stored.
We will not be accepting deliveries.