FAQ

Please contact membership@sohohouse.com to discuss your options

 

To ensure the speediest entry into the Houses, it's always best to have your card on you. Your membership card is also available on the app, and can be shown to reception from your phone. Please note, we will always require your membership card for Under 27 discounts.
Please email membership@sohohouse.com to request a replacement card
Your membership starts when the welcome email is sent to you. Unfortunately, it's not possible to pick a start date.
Access to our gyms, spa areas and pools can vary. Please visit the individual houses to find out more.
Unfortunately not. Membership is just for you, but if they would like to become a member, please apply here.

Your membership renews automatically on an annual rolling basis, subject to Soho House terms and conditions. If you need to update your membership payment method, please log into sohohouse.com and you can make this change under “Your membership”

If you have friends or family who would like to apply for membership, they can add your name and email address to the application form. We'll be in touch to confirm we have received their application.
Yes, please contact membership@sohohouse.com and the team will be able to help you

You can update your membership payment in your account, just log-in at Sohohouse.com

Unfortunately, we only allow legally recognised service dogs inside the Houses

If you'd like to visit another House, please speak to your membership manager in advance of your visit and they'll try to accommodate you. If you would like to upgrade to Every House membership, please email membership@sohohouse.com.

Some Houses offer a car-valet service and most have bike parking – just give the House a call to find out what's available. Please note, parking is always on a first-come, first-served basis.
If you would like to visit Little Beach House Malibu, please speak to your membership manager in advance and they will try to accommodate you. You can apply for Malibu Plus membership.
We'll ask your guests to wait for you in reception if they arrive before you
Members are allowed to bring three guests with them to the Houses at any time, and we'll try our best to help if you'd like to bring more. Please call the House before you arrive to arrange.
Yes, but please ensure they're collected right away. Soho House does not accept any liability for anything delivered to the Houses on behalf of members.
Please get in touch with your local membership team to find out the different ways you can pay. We offer different options at each House, depending on the region.
Please speak to your local House – our team there will put you in touch with the relevant events manager

You will find all the options available under Stay With Us or on the members' app
You can find all the information you need about event spaces available for hire at sohohouse.com/event-spaces
Each House has different reservation options, from private dining rooms to tables in the restaurants. Unfortunately, we don't take bookings for drinks. Please call the House or visit individual House pages for more information.

You are able to sync the app to your smartphone calendar. So, if you book an event, a screening, a gym class or a bedroom, your booking will automatically show up in your calendar.
• All screenings at our UK and European Houses are subject to a redeemable deposit of £5/ €5 per attendee and £3/ €3 per attendee for a family screening.
 
• All screenings at our North American Houses are subject to a redeemable deposit of $10 per attendee and $20 per attendee for a highly anticipated screening, or those that include a Q&A. No deposits are taken for family screenings, with the exception of new releases. This is to make sure that each screening is as full as possible.
 
• This deposit will then be redeemable at the screening room bar or the allocated bar in the respective House on the day of the screening when you present your booking confirmation email, to spend on drinks and snacks.  
 
• Screenings go live for booking at 12pm, one week before the screening date. From the point of going live, there will be a 24-hour period to register for the screening lottery.
 
• When registering for the lottery, members will be asked to confirm their payment information. This can be the account registered with your membership, or another account. No money is taken at this point.
 
• Once you’ve registered, you will be notified via email that you are in the lottery.
 
• At the end of the 24-hour period, the lottery randomly allocates members to the guest list. Allocated members will be notified by email and a deposit of £5/ €5/ $10 per attendee will be taken from their registered payment account. Those members who don’t receive a guest list place will not be charged.
 
• The waiting list for screenings will be capped at a size that corresponds to the room’s capacity. This is to provide greater clarity about available places for each screening. After the guest list has been determined, a second lottery randomly selects members to be allocated waiting list places (up to the cap).
 
• Members who receive a waiting list place will be notified by email. No funds will be taken from members on the waiting list.
 
• If you no longer wish to attend a screening, simply cancel your booking up to 24 hours before it takes place and any fees paid will be refunded to your account. Cancellations can be made via the Soho House app or website. Refunds will be processed within three to five working days.
 
• If a member on the guest list cancels their place up to 24 hours before a screening, another member on the waiting list will be automatically promoted to the guest list. The promoted member will be notified by email and a £5/ €5/ $10 deposit per attendee will be taken from their account.
 
• The waiting list expires 24 hours before the screening. This is to ensure that members are not promoted to the guest list and charged without sufficient time to cancel.
 
• The guest list closes four hours before the screening starts. Any members who cancel after this period will not be reimbursed their £5/ €5/ $10 deposit. 
 
• After members have registered their attendance at a screening, they will be able to redeem their deposit on food and drinks offered at the screening room bar in the UK and North America or club bar depending on the location in Europe, by showing their booking confirmation email. Deposits are only redeemable at the time of the screening.
 
• If you have any issues with the screenings booking process, please email screenings@sohohouse.com for UK and EU, and screeningsna@sohohouse.com for North America.

- Screenings go live at noon, two weeks before the screening date

 

- From the point of release, there will be a 24-hour period to register for the Screening Lottery. This is designed to alleviate a rush to request seats.

 

- Once you've registered, you will be notified online and via email that you are in the lottery. This new part of the process will increase the possibility of members securing a seat.

 

- At the end of the 24-hour period, we will randomly allocate seats for the screening

 

- Once the lottery has been drawn, members allocated a guest-list spot will be informed by email

 

- Those who don't receive a place on the guest list will automatically receive a place on the waiting list. The waiting list will comprise all members who registered their interest, but were unsuccessful in the draw.

 

- As with the existing process, emails will be sent to all members on the guest list 48 hours ahead of the screening asking them to confirm or cancel their seat. If a member does not respond to this email within 24 hours of receiving it, we will presume you don’t want to come and your place will be cancelled from the guest list.

 

- If a guest-list spot is cancelled, a member on the waiting list will be promoted. You will be notified by email if this is the case.

 

- If you have any issues with the Screening Lottery process, please drop us an email at screenings@sohohouse.com

 

- Four hours before each screening is held, we will close the waiting list and confirm all places. If you haven't been notified by this time, it means the screening is now full.

In your Account section, you can pre-select your favourite Houses to curate content. When browsing through the events, screenings and gym classes, use the filters to select date and category.
You may bring one guest with you to a screening. The number of guests you can bring to all other events varies, so check the individual listing page for details. Please also note that you need to book a place for everyone attending any event at the Houses, including yourself.
You can cancel an event from the event page or within the app's My Bookings section. Member events must be cancelled at least 24 hours in advance of the start time. Screenings must be cancelled at least four hours in advance. If you are attempting to cancel after the cancellation window has expired, the cancel option will not be displayed within the event details and you will need to phone the House directly.

The gym, steam room and sauna are open to members and hotel guests only, unless otherwise stated by the House
Unfortunately, you can't bring your own personal trainer to the gyms. However, all Soho Active venues offer personal-training sessions. Please visit the individual House pages to find out more.

You can cancel a class from the event page or within the app's My Bookings section. Gym and House Ride classes must be cancelled at least four hours in advance. If you are attempting to cancel after the cancellation window has expired, the cancel option will not be displayed within the event details and you will need to phone the House directly.

To receive a refund, paid-for gym classes and House Ride sessions must be cancelled at least four hours in advance within the app's My Bookings section, on the event page, or by calling the House direct.


Once the cancellation window has expired, you will only be able to cancel your place by calling your local House directly. You won't be able to cancel via the app or online.


Refunds will only be processed when cancellation is triggered ahead of, or within, the cancellation window, which is four hours before the gym/House Ride class.

We accept Visa, Mastercard and American Express

Free gym/House Ride classes must be cancelled at least four hours in advance. You can do this via the My Bookings section on the app or by calling the House.


Once the cancellation window has expired, you can only cancel your class by calling your local House directly – you won't be able to cancel via the app.

One month notice is required for any changes to the Soho Active memberships.

We do offer Child membership at some of our Houses. Find out more here.
The child member is part of an adult member's guest list. Unfortunately, having a Child membership doesn’t mean they can have their own guests, though. 
Much like adult applications, there is a waiting list for Child membership. Applications are reviewed at committee meetings and issued on a first-come, first-served basis.
We do our best to prioritise siblings who are applying to join existing family members. However, this isn't always possible.
Child membership renews automatically, just like adult membership. Payment is also due annually.
Yes, newborn babies are always welcome at our Houses
Children should always be supervised by a parent or guardian member unless they are left in child-minding facilities. However, the member must remain in the House.
Children need a Child membership to visit Teeny Barn and swim in the pool

You can find all of the monthly benefits in your account on web and on the app
Please contact partnerships@sohohouse.com and provide more information about your brand

 

To update personal information, such as your address, please get in touch with us using the contact form. If you wish to update your email or phone number, you can do this within the profile section on your account or on the SH.APP.

Get in touch using the contact form
You can get in touch with our support team by submitting a query through the contact form

House Connect is a feature on the Soho House members app that allows members to connect through video calls. Our aim is to make it easier for you to meet and connect with other like-minded people across the globe through our digital offerings.
You can book through the Connect screen in the Soho House members app. Up to two calls can be booked in one go; there will be availability for today and tomorrow. You will need to enable access to your camera and microphone to use House Connect.
 If we are unable to book you onto a House Connect call at your preferred time, we will send you a push notification 15 minutes prior to the booked slot. You will be able to reschedule another call in the Connect screen in the app. Make sure you have enabled notifications in your app settings to ensure you receive reminders about House Connect. 
If you cannot make the scheduled call anymore, tap on the call you would like to cancel and select "Cancel video call".
Fifteen minutes before a call, you will receive a push notification as a reminder. At the start time, you can access the call either by tapping on the notification, or tapping on the Join Call banner on the Connect screen.
Yes, you can leave the call early using the controls on the screen.
At the end of a call, you will be prompted to rate the call. Please take some time to provide feedback – it will help us improve House Connect.
During the call, if you believe something went against our House Rules and guidelines, you can use the Report functionality on the screen. This will open a separate pop-up where you can send a message to our team. We will follow up with you and take necessary action.
At the end of the call, you will be prompted to share your contacts with the participants. You can select who you would like to remain in contact with. Only the people you have shared your contacts with will be able to see your profile. You can edit the information you share by editing your profile in the Account section of the mobile app.
No, we do not record any House Connect calls. Our third-party provider collects cookies to help track usage behaviour; you can see more details on our Cookie Policy page: https://www.sohohouse.com/terms-and-policies/cookie-policy. Your personal data available on the mobile app is covered by our Privacy Policy: https://www.sohohouse.com/terms-and-policies/privacy-policy

What is House Pay?
House Pay is a feature within the Soho House app that allows you to pay for food and drink in the Houses quickly and easily. There’s no need to ask a server – view your tab, automatically apply any special offers and credits, pay your bill and get a digital receipt, all from your phone. 
 
How do I set up House Pay?
1. Open the Soho House app
2. Read and accept the House Pay terms and conditions
3. Add your Soho House membership card to your Apple Wallet
4. Add a credit or debit card as your default payment method
What happens if I forget to pay my bill?
If you forget to pay your bill, we’ll settle it using the default payment method on file and send you a notification confirming that your bill is now closed. Your e-receipt will be available to view in the Soho House app. If we’re unable to process your payment, a member of the team will contact you by email or phone to settle your bill. 
 
Can I apply special offers in House Pay?
If you have a valid offer available, it will be automatically applied and visible in the app on your tab when you tap ‘Settle Bill’. It will also be detailed on the e-receipt saved in your receipts in the Soho House app. If you don’t settle your bill before leaving the House, you won’t be able to redeem an offer against your bill. 
 
Where can I use House Pay?
House Pay can now be used at all of our UK and North America Houses. In Europe, House Pay is available in Barcelona, Paris, Copenhagen, Amsterdam and Stockholm, as well as Soho House Hong Kong in Asia. 
 
What can I use House Pay for?
You can use House Pay to pay for any food and drink that you order in the Houses. House Pay also stores a copy of all your receipts, so you’re able to download them. Tickets to events and classes purchased in the app will be charged to the card that’s associated with House Pay. 
 
Please note, the payment details associated with House Pay may differ from your membership subscription fees as these are billed separately. 
 
Can I use House Pay if I don’t have my phone with me?
House Pay is an in-app functionality, so you need your phone to open, view and pay your bill.
 
Can I order through House Pay?
You can’t order food or drinks using House Pay. Once you’ve opened a tab and ordered with your server, you’ll be able to view all of the items ordered and the balance of your tab. 
 
Can I use my physical membership card to open a tab?
Yes, you can use your physical membership card to open a tab. We recommend presenting your digital card, stored in your Apple Wallet and the Soho House app, to open a House Pay tab.
 
Can I use House Pay on all devices?
House Pay is only available on iPhones.
Can I use different payment methods?
You’re able to add multiple cards to House Pay and select your preferred payment method each time you close your tab. We accept Visa, Mastercard and American Express in all of the Houses, as well as Apple Pay in our UK Houses and Soho House New York.
 
Can I pay for my House Pay bill with my Soho House member credits?
Yes, you’ll be able to see your credit balance and can use it to pay for food and drink in Houses with House Pay.
 
For more information, please see the membership credits FAQs.
 
Can I split my bill?
Yes. When you want to pay, please tell your server that you’d like to split the bill. They will take your guest’s part of the bill first and deduct the amount from your total. You’ll then be able to settle the remaining balance of your bill in the app with House Pay.
 
Please note, the member who opens the tab must be the one to settle it.
How do I query a bill?
We recommend double checking your bill before closing your tab and leaving the House. This will give you a chance to query any problems with your server. 
 
If you have any queries once your payment has been processed, please contact the House directly. 
 
If a refund is required for a payment made using House Pay, the balance will be returned to the payment card used. 
 
Who do I contact if I have a problem with my bill after I have paid?
If you have any queries once your payment has been processed, please contact the House directly. You can find the contact details for all of the Houses here. 
 
Can I see my receipt?
All House Pay receipts are stored in your account in the Soho House app. Go to your account, select House Pay and then Receipts to view them. If you require a physical receipt, your server will be able to print you one.