House introduction credits

FAQs

Members can spend them in the Houses on bedrooms, food, drink, and gratuities. Member credits cannot be spent at Soho House Istanbul, Soho House Tel Aviv Jaffa, Soho House Mumbai, Summer River House, Soho Beach House Canouan, or on Soho Home, Cowshed or Soho Skin.
To spend credit in the Houses, members will need to download the SH.APP to use our payment system, House Pay, without the need for a membership card. If you are in a region that doesn’t support House Pay, then you can still use your credits by presenting your membership card to your server who will be able to apply the credits to your bill.
The easiest way to see your credit balance is within House Pay on the SH.APP. If you’re in a region that doesn’t support House Pay, go to https://www.sohohouse.com/settings/credit and sign in to view your balance. 
Credits will be added to your account shortly after your House Introduction fee has been collected. You will receive an email when they are ready to spend.
Member credits allocated from the House Introduction fee are valid for three months from the day they are loaded onto your account.
Yes, you will be emailed two weeks before your credit expiration date to let you know that your credits will be expiring soon.
You will need to book your stay as normal using your credit card, and we’ll charge you the deposit. Then, when you check out, your credits can be used towards the full amount you’ve spent during your stay, including the deposit. Please note, the deposit amount charged varies by site. Your stay needs to be completed within three months of your credits being loaded.
Credits can be used for bedroom bookings, and food and drink purchases in our Houses. Members can also use credits for gratuities/ tips on their bills. Please note, all credits must have been spent by their expiry date or they will automatically expire.
Yes, please make sure this is clear when making the booking. Please also note that if your balance does not cover the bill at checkout, the staying guests will be liable for the remaining balance.
Members credits can’t be used to pay for any membership fees.
No, your credits are just for you to use and they are non-transferable.
Your credit amount is in equal in value to the House Introduction fee paid on acceptance.
Yes, you will receive the full value of your House Introduction fee as credit including any applicable VAT, sales, goods and taxes. Subsequent purchases made using these credits will attract VAT, sales, goods and taxes at the applicable local rate when redeemed.
No, credits cannot be used towards private hire.
Yes, but you would have to be present with the other member and pay for their bill at the House. For example, you could be dining with another member and you both pay for the bill at the same time with both of your credit balances.
Yes, gratuity can be paid for using credits in North America and Europe – you can add the amount when presented with the bill. In the UK and Hong Kong, service charge is automatically added to the bill and can be paid for with credits.
For bedrooms and food and drink, your credits will be converted automatically into the local currency when you pay your bill.
You are able to use credits against the extra night, but would not be able to redeem against the night that you’ve already paid for, or to swap out the deposit in place of credits.
No, member credits are to be used in the Houses on food and drink or bedroom bookings only.
No, member credits are to be used in the Houses on food and drink or bedroom bookings only.
While we hope to still offer House Introduction credits later in the year, we cannot guarantee it, so we recommend taking up membership now to secure the offering.
This is not possible at present.
This is not possible at present.