BOOKING TERMS & CONDITIONS
These terms and conditions apply to all room bookings made to stay at Soho House, whether made via our website, by email, over the telephone or at reception. They contain important information about your stay and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please don’t hesitate to contact us.
WHO WE ARE
Soho House is a collection of global private members clubs, hotels and restaurants. The Soho House entity responsible for your booking is the Soho House company with whom you make a reservation.
HOW TO CONTACT US
You can contact us by completing the form on the ‘ Contact ’ page of our website, by telephoning or emailing
For UK sites:
Dean Street Townhouse firstname.lastname@example.org +44207 434 1775
Redchurch Townhouse email@example.com +44203 819 8180
Kettners Townhouse firstname.lastname@example.org +44207 734 5650
White City House email@example.com +44207 870 0000
Shoreditch House firstname.lastname@example.org +44207 739 5040
High Road House email@example.com +44208 742 1717
Soho Farmhouse firstname.lastname@example.org +441608 691000
Babington House email@example.com +441373 812266
For US sites:
Soho House New York firstname.lastname@example.org +1 212 627 9800
Soho House Chicago email@example.com +1 312 521 8000
Soho Beach House firstname.lastname@example.org +1 786 507 7900
For European sites:
Soho House Berlin email@example.com +49 3040 50440
Soho House Barcelona firstname.lastname@example.org +34 932 204 600
Little Beach House Barcelona email@example.com +34 935 221 552
Soho House Amsterdam firstname.lastname@example.org +31 20 888 0300
Soho House Mumbai email@example.com +91 22 621 3333
Soho House Istanbul firstname.lastname@example.org +90 212 377 71 00
YOUR BOOKING REQUEST
Your booking will not be complete until you receive a confirmation number from us, at which point a contract will come into existence between you and us.
CHANGING OR CANCELLING YOUR BOOKING
If you wish to make a change to your booking, please contact us using the details listed in the ‘How to Contact Us’ section above or you can amend your booking via the booking engine on our website or the Soho House app. We will let you know if the change is possible and will send you a confirmation email if the change is accepted.
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.
Where your reservation includes the flexibility to cancel your reservation, unless you are staying at Babington House or Soho Beach House (where you may cancel your booking up to 18:00 local time seven days before your arrival date) or Soho Farmhouse (where you may cancel your booking up to 18:00 local time fourteen days before your arrival date) you may cancel your booking up to 18:00 local time two days before your arrival date (the “Cancellation Deadline”).
If we receive your cancellation request by no later than the applicable Cancellation Deadline, there will be no charge in relation to your cancellation. Any cancellation request we receive after the applicable Cancellation Deadline will be subject to a fee equivalent to the total cost of the stay in the room you had booked, including any VAT/applicable taxes in relation to that room charge. This cancellation fee will be charged to the card details you supplied to us at the time of making your booking. This cancellation fee will also apply if you fail to arrive for your stay at Soho House, a prepaid reservation will incur the entire stay charge.
If you wish to cancel your booking, please contact us by using the information provided in the “How to Contact Us” section above.
CHECK-IN & CHECK-OUT
Time: Unless otherwise agreed or as set out below, check-in is permitted from 15:00 and we kindly ask that all guests depart by no later than 12:00.
Babington House; The Lodge and Cabin check in 4pm, check out at 1pm
Soho Farmhouse; 4pm check in, midday check out
Security: In the interests of security and the prevention of fraud, we may ask you to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in.
Guests travelling from outside the UK:
If you are travelling outside of the UK, we are required by law to ask for your passport and the place of your next destination at the time of check-in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months and we may disclose this to a police officer or other official as required by law. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to Soho House to anyone who is unable to provide this information.
Guests under 18:Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to Soho House to anyone who is under the age of 18.
The price of your stay will be the price indicated when you make your reservation via the website, or as communicated to you if you place your booking by telephone or email. Please check the price in your confirmation email. We will do our best to ensure that the price advised to you is correct however, it is always possible that, some of our room charges may be incorrectly priced. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.
We may ask to take a credit card pre-authorisation upon check-in at Soho House. All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any abnormalities in any charges which have been assigned to your room.
During your stay, we ask that you comply with the following House rules:
Our Rooms: The images of our rooms and facilities on our website are for illustrative purposes only. Each part of Soho House is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.
Food & Drink: Soho House offers many options for food and drink, including room service. Please refrain from bringing in any outside food or beverages, unless medically necessary.
Noise: All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area.
No Smoking: No smoking or vaping is permitted inside Soho House at any time, whether in your room or elsewhere. Soho House has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.
Animals & Pets: No animals will be allowed in Soho House without the prior consent of Soho House management except for service dogs or service animals. Where such consent has been granted, the dogs are restricted to bedrooms only and are not permitted in any public or member area unless they are service animal. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of any damage or specialist cleaning that may be required. We also reserve the right to terminate the remainder of your stay in the event that an animal is causing disturbance.
Accidents: Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.
Inappropriate Behaviour: We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to ask you to leave the premises and cancel the remainder of your stay in the event that you fail to respect this policy.
Damage: We kindly ask that all guests respect Soho House rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.
Press: Soho House has a strict no press policy. Guests will be held accountable if they disclose or identify any other members or guests who are in Soho House in any press or social media including Facebook, Twitter, Instagram and on personal blogs. Similarly, guests must refrain from identifying or describing any private hire or member event occurring at Soho House.
USING SOHO HOUSE FACILITIES
Use of any of the gym or fitness equipment, areas or facilities available at Soho House is entirely at your own risk. Induction sessions explaining how to safely and properly use the gym or fitness equipment can be made available upon request before using the facilities. You must not use any equipment or undertake any activity at Soho House unless you are satisfied that you are competent to do so in a safe and proper manner.
When using any equipment and facilities available at Soho House, you must take care to safeguard your own health and safety and that of other people, and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication) or your failure to advise Soho House staff of a medical condition relevant to your use of the equipment or facilities.
A 100% cancellation charge will be incurred if you cancel any spa treatment, personal training session, studio class or hair, beauty or grooming appointment less than 24 hours local time prior to the time of the appointment.
DAMAGE & LOSS
We provide a safe in each room for the storage of personal items and all reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to Soho House. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests.
We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
YOUR PERSONAL INFORMATION
SOHO HOUSE TRADE MARKS
All guests shall not use the names, logos, colours, trademarks, service marks, photographs, trade dress, or other identifying features of Soho House (the “Soho House Marks”) without obtaining our specific prior written approval as to the specific use.
Guests expressly recognise that the Soho House Marks are the valid, unique and exclusive property of Soho House, its parent, affiliates and/or subsidiaries. Guests may not produce or create, or authorise others to produce or create, the Soho House Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations, e-mail messages, etc.) that utilise the Soho House Marks without our prior written consent.
OTHER IMPORTANT TERMS
Force Majeure: Soho House will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Governing Law & Disputes: These terms are governed by English law and you can bring legal proceedings in relation to these terms or your stay at Soho House in the English courts. If you live in another country in Europe, consumer law and regulation may mean that you can bring legal proceedings the country within Europe in which you reside. If you live in North America, consumer law and regulation may mean that you can bring legal proceedings in the State in which you reside.
Alternative Dispute Resolution: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, and you live in the UK or Europe you may want to refer your matter to RetailADR via their website at https://www.retailadr.org.uk/. RetailADR is approved by the government to provide alternative dispute resolution services. They will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. We do not intend to initiate dispute resolution through RetailADR ourselves, but you are always entitled to do so and if you do lodge a complaint with RetailADR, we will engage with Retail ADR in relation to your complaint. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which you can access at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN