FAQ

請聯絡 membership@sohohouse.com 以商談您的選項。

 

為了確保迅速進入會社，最好隨身攜帶您的會員卡。您亦可以向接待處出示手機應用程式中的會員卡。請注意，使用 27 歲以下的優惠時，則必須出示您的會員卡。
請發送電郵至 membership@sohohouse.com 要求補領新卡
會籍由向您寄出迎新電郵時開始。很抱歉，您無法選擇會籍開始日期。
進入我們的健身室、水療區和泳池的限制可能有所不同。請瀏覽個別會社的專頁以瞭解詳情。
很抱歉，不可以。會籍只為您提供，如果他們想成為會員，請在此申請（插入申請表格的連結）。
您的會籍會按 Soho House 條款及細則（連結至條款及細則）每年自動續會。
如果您的朋友或家人想申請會籍，他們可以在申請表中加入您的姓名和電郵地址。我們將聯絡您以確認收到他們的申請。
可以，請聯絡 membership@sohohouse.com，團隊會為您提供協助。

You can update your membership payment in your account, just log-in at Sohohouse.com

很抱歉，會社只限已登記的輔助犬進入
如果您想到訪其他會社，請在到訪前聯絡您的會籍經理，他們將竭誠為您服務。如果您想升級至每社會籍，請發送電郵至 membership@sohohouse.com。
某些會社提供代客泊車服務，大多數會社設有單車停泊處，只需致電會社查看可用的服務即可。請注意，泊車位先到先得。
如果您想到訪 Little Beach House 馬里布，請提早聯絡您的會籍經理，他們將竭誠為您服務。您可以在這裡申請 Malibu Plus 會籍（插入連結）。
如果您的客人在您抵達前已到達，我們會請他們在接待處等候。
會員可以隨時帶同三位客人到訪會社，如果您想帶同更多客人，我們會盡力協助。請在抵達前致電會社安排。
可以，但請確保立即收取。就代表會員接收送到會社的任何物品，Soho House 概不承擔任何責任。
請與您的本地會籍團隊聯絡，瞭解您可以使用哪種付款方式。視乎地區而定，每個會社提供不同的付款方式選擇。
請與您當地的會社商談，我們的工作人員將為您聯絡相關的活動團隊。

您可在「住宿」項下或會員應用程式找到所有可用選項
您可以在 sohohouse.com/event-spaces 找到有關可租用的活動場地的全部所需資料
每個會社都有不同的訂座選項，包括預訂私人宴會和餐廳訂座。很抱歉，只惠顧飲品則不設訂座服務。請致電會社或到訪個別會社專頁以瞭解詳情。

您可以將應用程式同步至智能手機的日曆。如果您預訂活動、放映會、健身室課程或客房，您的預訂便會自動在您的日曆中顯示。
• All screenings at our UK and European Houses are subject to a redeemable deposit of £5/ €5 per attendee and £3/ €3 per attendee for a family screening.
 
• This deposit will then be redeemable at the screening room bar or the allocated bar in the respective House on the day of the screening when you present your booking confirmation email, to spend on drinks and snacks.  
 
• Screenings go live for booking at 12pm, two weeks before the screening date. From the point of going live, there will be a 24-hour period to register for the screening lottery.
 
• When registering for the lottery, members will be asked to confirm their payment information. This can be the account registered with your membership, or another account. No money is taken at this point.
 
• Once you’ve registered, you will be notified via email that you are in the lottery.
 
• At the end of the 24-hour period, the lottery randomly allocates members to the guest list. Allocated members will be notified by email and a deposit of £5/ €5 per attendee will be taken from their registered payment account. Those members who don’t receive a guest list place will not be charged.
 
• Members who receive a waiting list place will be notified by email. No funds will be taken from members on the waiting list.
 
• If you no longer wish to attend a screening, simply cancel your booking up to 24 hours before it takes place and any fees paid will be refunded to your account. Cancellations can be made via the Soho House app or website. Refunds will be processed within three to five working days.
 
• If a member on the guest list cancels their place up to 24 hours before a screening, another member on the waiting list will be automatically promoted to the guest list. The promoted member will be notified by email and a £5/ €5 deposit per attendee will be taken from their account.
 
• The guest list closes four hours before the screening starts. Any members who cancel after this period will not be reimbursed their £5/ €5 deposit. 
 
• After members have registered their attendance at a screening, they will be able to redeem their deposit on food and drinks offered at the screening room bar in the UK or club bar depending on the location in Europe, by showing their booking confirmation email. Deposits are only redeemable at the time of the screening.
 
• If you have any issues with the screenings booking process, please email screenings@sohohouse.com.
• Screenings go live for booking at 12pm, two weeks before the screening date. From the point of going live, there will be a 24-hour period to register for the screening lottery.
 
• Once you’ve registered, you will be notified via email that you are in the lottery.
 
• At the end of the 24-hour period, the lottery randomly allocates members to the guest list.
 
• Members who receive a waiting list place will be notified by email.
 
• If you no longer wish to attend a screening, simply cancel your booking up to 24 hours before it takes place.
 
• If a member on the guest list cancels their place up to 24 hours before a screening, another member on the waiting list will be automatically promoted to the guest list.
 
• An RSVP does not guarantee attendance. Screenings are overbooked to ensure a full theatre. Seating for the waitlist will begin 5 minutes before screening start time.
 
• Screenings at our North American Houses that include a Q&A and some pre-release films are subject to a redeemable deposit of $10 per attendee and when registering for the lottery, members will be asked to confirm their payment information.
 
• If you have any issues with the screenings booking process, please email screeningsna@sohohouse.com

- 放映會在舉行日期前兩週的中午發佈

- 從發佈之時起，將有 24 小時登記放映會抽籤。此安排旨在確保會員無需急於申請座位。

- 登記後，將於網上和發送電郵通知您已加入抽籤。此流程的新環節將增加會員獲取座位的機會。

- 在 24 小時結束時，我們將隨機分配放映會的座位。

- 抽籤後，將發送電郵通知列入獲分配座位客人名單上的會員

- 未列入獲分配座位客人名單上的會員將自動列入候補座位名單中。候補名單將包括所有已登記表示有興趣參加放映會但未中籤的會員

- 與現有流程一樣，將在放映會舉行前 48 小時發送電郵至客人名單上的所有會員，要求他們確認或取消其座位。如果會員在收到電郵後 24 小時內未回覆，我們將假定您不想參加，而您的座位將從客人名單中刪除。

- 如果客人名單中有會員取消座位，則候補名單上的會員將獲分配座位。在此情況下，將發送電郵通知您。

- 如果您對放映會抽籤流程有任何疑問，請發送電郵至 screenings@sohohouse.com。

- 每次放映會舉行前 4 小時，候補名單將會截止，我們同時會確認所有座位。如果您此時尚未收到通知，則表示放映會已滿座。

在「帳戶」部分，您可以預先選擇自己喜歡的會社來策展您的內容。瀏覽活動、放映會和健身室課程時，可使用篩選器選擇日期和類別。
您可以帶同一位客人出席放映會。您可以帶同出席所有其他活動的客人人數各不相同，因此請查看各列表專頁以瞭解詳情。請注意，您需要為參加會社任何活動的所有人（包括您自己）預訂座位。
You can cancel an event from the event page or within the app's My Bookings section. Member events must be cancelled at least 24 hours in advance of the start time. Screenings must be cancelled at least four hours in advance. If you are attempting to cancel after the cancellation window has expired, the cancel option will not be displayed within the event details and you will need to phone the House directly.

健身室、蒸氣和桑拿室僅招待會員和酒店客人。
很抱歉，您不可帶同自己的私人教練到健身室。但是，所有 Soho Active 都提供個人訓練課程。請瀏覽個別會社的專頁以瞭解詳情。

您可以從活動詳情專頁或應用程式的「我的預訂」部分中取消活動或課程

會員活動必須提早在開始時間前至少 24 小時取消。必須至少提前 4 小時取消放映會、健身室和 House Ride 課程。如果您嘗試在取消期限到期後取消，則活動詳情不會顯示取消選項，您需要直接致電聯絡會社。

要獲得退款，必須至少提前 4 小時在應用程式的「我的預訂」部分、活動詳細專頁或直接致電會社取消付費健身室課程和 House Ride 課程。


取消期限到期後，您只能直接致電當地的會社以取消您的留位，且無法在應用程式或網上取消。


僅在早於取消期限或期間（健身室/ House Ride 課程上課前 4 小時）取消時才會辦理退款

我們接受 Visa、萬事達和美國運通卡

必須至少提前 4 小時取消免費健身室/ House Ride 課程。您可以在應用程式的「我的預訂」部分或致電會社取消。


取消期限到期後，您只能直接致電當地的會社取消課程，您將無法在應用程式取消

One month notice is required for any changes to the Soho Active memberships.

某些會社提供兒童會籍。
兒童將計入會員客人名單中。很抱歉，擁有兒童會籍不代表他們可以擁有自己的客人名單。
如同成人申請，兒童會籍也有候補名單。申請將在委員會會議上審核，並以先到先得方式發出會籍。
我們會盡力優先考慮申請加入現有家庭成員的兄弟姐妹。但是，這不一定可行。
兒童會籍與成人會籍一樣會自動續會，並且需要每年繳交會費。
可以，會社歡迎初生嬰兒到訪。
除非小孩留在照顧兒童的設施，否則父母或監護人應時刻看管著小孩。但會員必須留在會社。
小孩需要兒童會籍才能到訪 Teeny Barn 和在泳池游泳。

您可以在 sohohouse.com/discounts 上找到所有資料
請聯絡 partnerships@sohohouse.com，並提供有關您品牌的詳情。

 

要更新個人資料，例如您的姓名、地址、電郵或電話號碼，請使用聯絡表格與我們聯絡。
使用會社聯絡表格提交查詢即可
您可以使用聯絡表格提交查詢，以聯絡我們的支援團隊

House Connect is a feature on the Soho House members app that allows members to connect through video calls. Our aim is to make it easier for you to meet and connect with other like-minded people across the globe through our digital offerings.
You can book through the Connect screen in the Soho House members app. Up to two calls can be booked in one go; there will be availability for today and tomorrow. You will need to enable access to your camera and microphone to use House Connect.
 If we are unable to book you onto a House Connect call at your preferred time, we will send you a push notification 15 minutes prior to the booked slot. You will be able to reschedule another call in the Connect screen in the app. Make sure you have enabled notifications in your app settings to ensure you receive reminders about House Connect. 
If you cannot make the scheduled call anymore, tap on the call you would like to cancel and select "Cancel video call".
Fifteen minutes before a call, you will receive a push notification as a reminder. At the start time, you can access the call either by tapping on the notification, or tapping on the Join Call banner on the Connect screen.
Yes, you can leave the call early using the controls on the screen.
At the end of a call, you will be prompted to rate the call. Please take some time to provide feedback – it will help us improve House Connect.
During the call, if you believe something went against our House Rules and guidelines, you can use the Report functionality on the screen. This will open a separate pop-up where you can send a message to our team. We will follow up with you and take necessary action.
At the end of the call, you will be prompted to share your contacts with the participants. You can select who you would like to remain in contact with. Only the people you have shared your contacts with will be able to see your profile. You can edit the information you share by editing your profile in the Account section of the mobile app.
No, we do not record any House Connect calls. Our third-party provider collects cookies to help track usage behaviour; you can see more details on our Cookie Policy page: https://www.sohohouse.com/terms-and-policies/cookie-policy. Your personal data available on the mobile app is covered by our Privacy Policy: https://www.sohohouse.com/terms-and-policies/privacy-policy

What is House Pay?
House Pay is a feature within the Soho House app that allows you to pay for food and drink in the Houses quickly and easily. There’s no need to ask a server – view your tab, automatically apply any special offers and credits, pay your bill and get a digital receipt, all from your phone. 
 
How do I set up House Pay?
1. Open the Soho House app
2. Read and accept the House Pay terms and conditions
3. Add your Soho House membership card to your Apple Wallet
4. Add a credit or debit card as your default payment method
What happens if I forget to pay my bill?
If you forget to pay your bill, we’ll settle it using the default payment method on file and send you a notification confirming that your bill is now closed. Your e-receipt will be available to view in the Soho House app. If we’re unable to process your payment, a member of the team will contact you by email or phone to settle your bill. 
 
Can I apply special offers in House Pay?
If you have a valid offer available, it will be automatically applied and visible in the app on your tab when you tap ‘Settle Bill’. It will also be detailed on the e-receipt saved in your receipts in the Soho House app. If you don’t settle your bill before leaving the House, you won’t be able to redeem an offer against your bill. 
 
Where can I use House Pay?
House Pay can now be used at all of our UK and North America Houses. In Europe, House Pay is available in Barcelona, Paris, Copenhagen, Amsterdam and Stockholm, as well as Soho House Hong Kong in Asia. 
 
What can I use House Pay for?
You can use House Pay to pay for any food and drink that you order in the Houses. House Pay also stores a copy of all your receipts, so you’re able to download them. Tickets to events and classes purchased in the app will be charged to the card that’s associated with House Pay. 
 
Please note, the payment details associated with House Pay may differ from your membership subscription fees as these are billed separately. 
 
Can I use House Pay if I don’t have my phone with me?
House Pay is an in-app functionality, so you need your phone to open, view and pay your bill.
 
Can I order through House Pay?
You can’t order food or drinks using House Pay. Once you’ve opened a tab and ordered with your server, you’ll be able to view all of the items ordered and the balance of your tab. 
 
Can I use my physical membership card to open a tab?
Yes, you can use your physical membership card to open a tab. We recommend presenting your digital card, stored in your Apple Wallet and the Soho House app, to open a House Pay tab.
 
Can I use House Pay on all devices?
House Pay is only available on iPhones.
Can I use different payment methods?
You’re able to add multiple cards to House Pay and select your preferred payment method each time you close your tab. We accept Visa, Mastercard and American Express in all of the Houses, as well as Apple Pay in our UK Houses and Soho House New York.
 
Can I pay for my House Pay bill with my Soho House member credits?
Yes, you’ll be able to see your credit balance and can use it to pay for food and drink in Houses with House Pay.
 
For more information, please see the membership credits FAQs.
 
Can I split my bill?
Yes. When you want to pay, please tell your server that you’d like to split the bill. They will take your guest’s part of the bill first and deduct the amount from your total. You’ll then be able to settle the remaining balance of your bill in the app with House Pay.
 
Please note, the member who opens the tab must be the one to settle it.
How do I query a bill?
We recommend double checking your bill before closing your tab and leaving the House. This will give you a chance to query any problems with your server. 
 
If you have any queries once your payment has been processed, please contact the House directly. 
 
If a refund is required for a payment made using House Pay, the balance will be returned to the payment card used. 
 
Who do I contact if I have a problem with my bill after I have paid?
If you have any queries once your payment has been processed, please contact the House directly. You can find the contact details for all of the Houses here. 
 
Can I see my receipt?
All House Pay receipts are stored in your account in the Soho House app. Go to your account, select House Pay and then Receipts to view them. If you require a physical receipt, your server will be able to print you one.