House Pay FAQs

 

House Pay is a feature within the Soho House app that allows you to pay for food and drink in the Houses quickly and easily. There’s no need to ask a server – view your tab, automatically apply any special offers and credits, pay your bill and get a digital receipt, all from your phone. 

 

1. Open the Soho House app

2. Read and accept the House Pay terms and conditions

3. Add your Soho House membership card to your Apple Wallet

4. Add a credit or debit card as your default payment method

 

 

If you forget to pay your bill, we’ll settle it using the default payment method on file and send you a notification confirming that your bill is now closed. Your e-receipt will be available to view in the Soho House app. If we’re unable to process your payment, a member of the team will contact you by email or phone to settle your bill. 

 

If you have a valid offer available, it will be automatically applied and visible in the app on your tab when you tap ‘Settle Bill’. It will also be detailed on the e-receipt saved in your receipts in the Soho House app. If you don’t settle your bill before leaving the House, you won’t be able to redeem an offer against your bill. 

 

House Pay can now be used at all of our UK and North America Houses. In Europe, House Pay is available in Barcelona, Paris, Copenhagen, Amsterdam and Stockholm, as well as Soho House Hong Kong in Asia. 

 

You can use House Pay to pay for any food and drink that you order in the Houses. House Pay also stores a copy of all your receipts, so you’re able to download them. Tickets to events and classes purchased in the app will be charged to the card that’s associated with House Pay. 

 

Please note, the payment details associated with House Pay may differ from your membership subscription fees as these are billed separately. 

 

House Pay is an in-app functionality, so you need your phone to open, view and pay your bill.

 

You can’t order food or drinks using House Pay. Once you’ve opened a tab and ordered with your server, you’ll be able to view all of the items ordered and the balance of your tab. 

 

Yes, you can use your physical membership card to open a tab. We recommend presenting your digital card, stored in your Apple Wallet and the Soho House app, to open a House Pay tab.

 

House Pay is only available on iPhones.

 

 

You’re able to add multiple cards to House Pay and select your preferred payment method each time you close your tab. We accept Visa, Mastercard and American Express in all of the Houses, as well as Apple Pay in our UK Houses and Soho House New York.

 

Yes, you’ll be able to see your credit balance and can use it to pay for food and drink in Houses with House Pay.

 

For more information, please see the membership credits FAQs.

 

Yes. When you want to pay, please tell your server that you’d like to split the bill. They will take your guest’s part of the bill first and deduct the amount from your total. You’ll then be able to settle the remaining balance of your bill in the app with House Pay.

 

Please note, the member who opens the tab must be the one to settle it.

 

 

We recommend double checking your bill before closing your tab and leaving the House. This will give you a chance to query any problems with your server. 

 

If you have any queries once your payment has been processed, please contact the House directly. 

 

If a refund is required for a payment made using House Pay, the balance will be returned to the payment card used. 

 

If you have any queries once your payment has been processed, please contact the House directly. You can find the contact details for all of the Houses here. 

 

All House Pay receipts are stored in your account in the Soho House app. Go to your account, select House Pay and then Receipts to view them. If you require a physical receipt, your server will be able to print you one.